Job Description
Job Description
The Help Desk duties which may include, but are not limited to: Providing outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients. The Technician will troubleshoot and resolve technical and procedural issues in an efficient and timely fashion over the phone, in person and through remote connectivity software. Help requests will come from our clients through email, phone calls, or the help desk system. The Help Desk Technician will ensure that all Service Desk requests, incidents, and problems are entered into ticket tracking system with accurate, detailed information. This position is also responsible for procurement, issuance, tracking of new and/or replacement computers/peripheral devices for customers as needed, ensuring replacement device is working properly.
Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.
Responsibilities:
- Help Desk or Service Desk experience
- Fundamental Client Network configuration and troubleshooting using TCP/IP over Ethernet, Wireless Networking and WAN
- Printer installation, maintenance, and troubleshooting
- Installation, management, and support of Malware removal tools (anti-virus, anti-spam)
- Maintenance and upgrades of desktop PCs, thin clients, peripherals, laptops and the software that they contain Provide hardware and software technical and procedural support to external clients
- Knowledge and hands-on experience with the following: Operating Systems: Windows 2008/2012 Server, Windows XP/7, and Windows 8.1.
- Windows Server Activate Directory Experience (Create, Edit and Delete Users Accounts, Unlock
Job Description
The Help Desk duties which may include, but are not limited to: Providing outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients. The Technician will troubleshoot and resolve technical and procedural issues in an efficient and timely fashion over the phone, in person and through remote connectivity software. Help requests will come from our clients through email, phone calls, or the help desk system. The Help Desk Technician will ensure that all Service Desk requests, incidents, and problems are entered into ticket tracking system with accurate, detailed information. This position is also responsible for procurement, issuance, tracking of new and/or replacement computers/peripheral devices for customers as needed, ensuring replacement device is working properly.
Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.
Responsibilities:
- Help Desk or Service Desk experience
- Fundamental Client Network configuration and troubleshooting using TCP/IP over Ethernet, Wireless Networking and WAN
- Printer installation, maintenance, and troubleshooting
- Installation, management, and support of Malware removal tools (anti-virus, anti-spam)
- Maintenance and upgrades of desktop PCs, thin clients, peripherals, laptops and the software that they contain Provide hardware and software technical and procedural support to external clients
- Knowledge and hands-on experience with the following: Operating Systems: Windows 2008/2012 Server, Windows XP/7, and Windows 8.1.
- Windows Server Activate Directory Experience (Create, Edit and Delete Users Accounts, Unlock
IT technician/Help Desk Technician in islandia at Unknown Company
This position is listed as full time and able to be worked remotely.