IT TechnicianThe IT Technician will have a depth knowledge of computer hardware, with hands on experience in software and internet applications, wired and wireless networks, operating systems, and printer hardware. The IT Technician will model behaviors consistent with the published values and the Code of Conduct of RCCHC.RCCHC Mission, Vision and ValuesMission: Great care for every one every day.Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve.Values: Respectful, Compassionate, Caring, Honest, CommittedPopulation ServedRoanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.Minimum QualificationsAbility to work on their ownGreat problem solving skillsAttention to detail and organizationExcellent communication and interpersonal skillsOutstanding organizational and time-management skillsHands on experience with diverse computer systems, software, and networksIn depth knowledge of internet security and data privacy principlesCertification as IT Technician preferredWorks effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentialityMust be able to work independently, exercise appropriate decision-making skills, and function effectively on a team.Must be able to speak and communicate clearly and effectivelyEducation: Associates degree in Computer Science or related fieldExperience: Two or more years of experience in information technologyCertification(s)/Licensure: Certification as IT Technician preferredKnowledge:Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC's) in regard to the Federal 330 Public Health Service ActKnowledge of thorough understanding of the 340B programKnowledge of computer systems and applications.Skills:Skill in exercising a high degree of initiative, judgment, and discretion.Skill in analyzing situations accurately and taking effective action.Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.Skill in identifying and resolving problems.Skill in developing comprehensive reports.Abilities:Ability to plan, organize, and integrate priorities and deadlines.Ability to identify, analyze, and interpret complex data and, resolve operational problems.Ability to evaluate and make recommendations for continuous quality improvement.Ability to evaluate and make recommendations for continuous risk assessment.Ability to anticipate and react calmly in emergency situations.Ability to communicate clearly and effectively orally and in writing.Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate organizational software.Essential FunctionsInstalling, configuring, and upgrading PC hardware and software componentsProvide IT support to users and act as the first point of contact for help desk supportEstablish a good relationship with all departments and colleaguesTroubleshoot IT equipment related issuesCheck and maintain computer and printer hardwareInstall, configure, and manage software and their functions according to RCCHC specificationsMaintain wired and wireless network equipmentInstall data hardware and cablingEnsure security and privacy of networks and computer systemsTroubleshoot to identify and resolve problems in a timely mannerMaintain records/logs of repairs and fixesMaintain hardware and software inventoryMaintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditationOther job duties may be required that are not listed above.