IT Technical TrainerLocation: Jesup, GA Duration: 3+ Months contract to hire Client: State of GAResponsibilities:Candidate will be working as a team member within the IT organization of the Georgia DOT and report to a Team Leader/Supervisor.Adhere to the priorities, objectives, and guidance of Team Leader and IT managementParticipate in IT Projects to design and develop learning materialsProduce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audienceCreate, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support ticketsProactively and effectively communicate with Team Leader and IT managementMaintain, coordinate, and communicate training schedules with end users and stakeholdersSolicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management SystemCollect and maintain training data to support department key performance indicatorsMake arrangements for external vendor provided training at Georgia DOT training centersConduct training courses, customer webinars, on-site customer training, and user group sessionsEstablish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user trainingFacilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methodsRemain knowledgeable about Georgia DOT IT applications and business strategies as related to training materials and coursesAssist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiencesProvide user training support with IT product launches and go-livesTravel to Georgia DOT business locations (within State of Georgia) to conduct trainingAbility to maintain professionalism and order within the classroom to complete course objectivesAbility to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing prioritiesRequired Qualifications:Bachelor's degree in or Technical Communications, Engineering, MIS, IS, IT or other technical field.6+ years advanced skills with Microsoft Office4+ years of experience in the field of IT technical training and train-the-trainer training4+ years of experience in developing role based end user training materials for IT applications/systemsStrong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skillsExperience in course design and developmentExperience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)Ability and flexibility to travel frequently within State of GeorgiaStrong commitment to providing superior customer serviceExcellent verbal and written communication skillsAble to develop training content in collaborative team environment and work independently with minimal supervision to deliver trainingHands-on, can-do attitudeAble to maintain personal credit card for any expenses, Georgia DOT will not provide advance payment on expenses, but will reimburse authorized expensesAbility to maintain a valid driver's license and capable of driving/operating a carGeorgia DOT will reimburse authorized travel expense lodging and mealsGeorgia DOT will reimburse authorized travel use of a personal vehicle use or rental carMust have a clean driving recordAble to stand, stoop, kneel, lift, etc. to setup training centers and transport course materialsPreferred Qualifications:Experience with developing content for workforce teaching and instruction3+ years of experience with course delivery tools such as Captivate, Camtasia, Articulate Storyline, or SharePointStrong technical background in computers, transportation, or governmentFamiliarity with ITIL or REMEDY