IT Technical Support RepresentativeWaldorf University is seeking interested and qualified candidates to join and add to the IT Department in Forest City IA, as a full-time IT Technical Support Representative. This position will support and maintain in-house and remote computer equipment and peripherals. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation and network performance.
Must be able to troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. The IT Technical Support Representative must be able to move throughout campus to deliver hands-on support, respond promptly to service needs, and ensure reliable technology operations across multiple buildings. Primary work hours are 8:00am-5:00pm Monday through Friday with occasional evenings/weekends and extended hours when requested.
Maintenance activities that affect service availability routinely require work outside of regular business hours. Excellent customer service and telephone support skills required.Specific ResponsibilitiesProvide friendly, customer service in the capacity of a help desk assistancePrepare computers for residential campus useProvide technical support for both hardware and software issuesProvide computer Move/Add/Change support in response to approved requestsSupport University programs and policiesApply hardware and software updates and upgrades as requiredRepair University hardware and equipment as neededInstruct users in the use of equipment and softwareTroubleshoot application and system issues to resolution with minimal disruption to University operationsMaintain software, applications and equipment for low and mid-tier levels to ensure maximum uptime and reliabilitySoftware and hardware familiarity should include both PC and MACAnswer client's inquiries in person, through email and via telephone concerning systems operationsDiagnose system hardware, software and end user problems. Recommend or perform remedial actions to correct problems on knowledge of system operationAV setup and supportPerform other related duties as requiredQualificationsCompletion of two years of college or equivalent with major in computer related courses; or equivalent combination of educational and experience working with personal computersExperience working in an IT Help Desk capacityMicrosoft Certification Desktop Support Technician certification strongly desiredExperience working with telecom equipment is a plusInterest and experience with AV equipment and set upBenefitsThis is a full-time, non-exempt and benefit eligible position.
Waldorf University offers a comprehensive benefit package with including: health, life, LTD, 401k match and tuition benefits for employees and their families, in addition to options in dental, vision, supplemental and voluntary life insurances and FLEX spending plan.