It Technical Support IThe Greenridge Group is a prime contractor and consulting firm specializing in Project and Construction Management for major public-sector agencies.We are seeking an IT Technical Support I professional to support an airport development program in Los Angeles.If you enjoy solving technical problems, helping people, and keeping IT systems running smoothly, this could be a great opportunity for you! In this role, you'll provide hands-on technical support to staff, troubleshoot hardware and software issues, and help ensure daily IT operations run efficiently. You'll work with a collaborative team while supporting an active airport environment.Key Responsibilities:Provide day-to-day IT help desk support and respond to technical support requests.Troubleshoot computer hardware, software, and network connectivity issues.Install, configure, and maintain Windows 10/11 computers and applications.Support Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.Track and manage IT service requests using Freshdesk, ServiceNow, or similar ticketing systems.Assist with employee onboarding and offboarding, including computer setup and access requests.Troubleshoot LAN/WAN, Wi-Fi, VPN, and other network connectivity issues.Set up and relocate IT equipment at various airport locations.Document technical issues, communicate updates, and escalate complex problems when necessary.Provide basic IT training and technical assistance to employees.
IT Technical Support I in los angeles at Unknown Company
This position is listed as contract and onsite.