Technical Account Manager – Managed ITPacific Office Automation's Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments.Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.Our ideal candidate demonstrates a high level of emotional intelligence (EQ) and professional maturity, enabling them to build and maintain strong client relationships. They are adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.The right individual is confident presenting to executives, skilled in IT strategy development, and capable of bridging the gap between technical requirements and business outcomes.Qualifications required:5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT ConsultantProven experience with IT budgeting, strategic planning, and technology roadmap developmentExperience presenting to C-level executives and conducting Technical Business Reviews (TBRs)Strong understanding of ROI analysis and cost-benefit justification for IT investmentsAbility to translate complex technical concepts into business languageDeep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platformsStrong aptitude for customer service and client retentionExcellent verbal, written, and analytical communication skillsHighly organized with the ability to manage multiple priorities effectivelyAbility to remain composed and focused under pressure while managing client escalationsCollaborative mindset with the ability to work cross-functionally with technical and non-technical teamsQualifications preferred:Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)MSP experience strongly preferredFamiliarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMCWorking knowledge of CIS Controls, NIST, or other cybersecurity frameworksRelevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365)You will be working with the following technologies on a daily basis:Microsoft Windows and macOS environmentsMicrosoft Windows Server / Active DirectoryMicrosoft 365 / Azure / Google WorkspaceMicrosoft SQL / Exchange OnlineWatchGuard, SonicWall, Cisco, or similar firewall platformsRemote Access: VPN, RDSVirtualization: VMware, Microsoft Hyper-VWireless: Aruba, WatchGuard, MerakiEndpoint Security, EDR, and Cloud Backup solutions, SIEMBenefits:Medical, Dental, Vision, and Life Insurance401(k) with company matchPaid Time Off (Vacation, Sick Leave, Holidays)Monthly Car AllowanceFSA/HSA ProgramsCompany events, recognition trips, and a collaborative team environmentOur commitment to diversity and inclusion:Pacific Office Automation is proud to be an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over forty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX.
With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software.
At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.