Position Summary
DataPerk is celebrating 25 years of providing unmatched managed services to our clients and we are now seeking a customer-focused Technical Account Manager who combines relationship management, account growth, and Tier 1 technical support skills. This role serves as the primary point of contact in Arkansas for assigned clients while also providing onsite and remote Tier 1 MSP support for local customers. The ideal candidate is comfortable discussing business goals with decision-makers while also resolving end-user technical issues and supporting IT environments.
Key Responsibilities
* Develop trusted client relationships that promote partnership, retention, and loyalty.
* Maintain in-depth knowledge of DataPerk services and communicate recommendations to clients.
* Review Autotask queues, accounts, tickets, and recurring support issues.
* Conduct regularly scheduled client calls and onsite visits.
* Represent DataPerk at community events and business organizations.
* Document and manage client concerns, opportunities, and escalations.
* Maintain company and client records in accordance with policies and procedures.
* Source, schedule, track, and communicate orders as required.
* Create and present sales estimates and proposals.
* Distribute monthly client reporting and account reviews.
* Follow established sales processes and maintain CRM records.
* Conduct onsite and online presentations of DataPerk solutions.
* Manage service proposals, contracts, and lease agreements.
* Contribute referrals, leads, KPI reporting, and account health assessments.
* Document internal processes and suggest service improvements.
MSP Tier 1 Technical Skills & Responsibilities
* Join workstations to Active Directory domains.
* Create and manage user accounts in Active Directory, Microsoft Exchange, and Microsoft 365.
* Deploy and configure new computers, including profile and data migrations.
* Install, configure, troubleshoot, and remove software applications.
* Provide antivirus deployment, maintenance, and malware remediation.
* Perform basic help desk support for DataPerk-managed services.
* Perform computer maintenance and hardware troubleshooting.
* Understand and troubleshoot DHCP, DNS, TCP/IP, Ethernet, and basic network connectivity issues.
* Install and test structured cabling and network connections.
* Utilize LAN testing equipment for troubleshooting and validation.
* Support printers, email, Microsoft 365 applications, and end-user devices.
* Document technical work performed and escalated advanced issues appropriately.
DataPerk is an equal opportunity employer and values individuals who are passionate about technology, customer service, and helping businesses succeed.
Requirements
* Bachelor's degree preferred (IT-related degree a plus) or equivalent combination of education and experience.
* At least 1 year of B2B sales, account management, or customer relationship experience.
* At least 1 year of technical support or IT service experience.
* Strong Microsoft Office skills, especially Excel and PowerPoint.
* Experience working with CRM platforms and ticketing systems.
* Excellent organization, communication, and customer service skills.
* Knowledge of IT networking, internet technologies, and cloud services.
* Ability to balance client relationship management with technical responsibilities.
Preferred Attributes
* Self-motivated and capable of managing multiple priorities.
* Comfortable presenting to clients and executives.
* Professional demeanor with strong problem-solving abilities.
* Ability to work independently and collaboratively within a team environment.
#J-18808-Ljbffr
DataPerk is celebrating 25 years of providing unmatched managed services to our clients and we are now seeking a customer-focused Technical Account Manager who combines relationship management, account growth, and Tier 1 technical support skills. This role serves as the primary point of contact in Arkansas for assigned clients while also providing onsite and remote Tier 1 MSP support for local customers. The ideal candidate is comfortable discussing business goals with decision-makers while also resolving end-user technical issues and supporting IT environments.
Key Responsibilities
* Develop trusted client relationships that promote partnership, retention, and loyalty.
* Maintain in-depth knowledge of DataPerk services and communicate recommendations to clients.
* Review Autotask queues, accounts, tickets, and recurring support issues.
* Conduct regularly scheduled client calls and onsite visits.
* Represent DataPerk at community events and business organizations.
* Document and manage client concerns, opportunities, and escalations.
* Maintain company and client records in accordance with policies and procedures.
* Source, schedule, track, and communicate orders as required.
* Create and present sales estimates and proposals.
* Distribute monthly client reporting and account reviews.
* Follow established sales processes and maintain CRM records.
* Conduct onsite and online presentations of DataPerk solutions.
* Manage service proposals, contracts, and lease agreements.
* Contribute referrals, leads, KPI reporting, and account health assessments.
* Document internal processes and suggest service improvements.
MSP Tier 1 Technical Skills & Responsibilities
* Join workstations to Active Directory domains.
* Create and manage user accounts in Active Directory, Microsoft Exchange, and Microsoft 365.
* Deploy and configure new computers, including profile and data migrations.
* Install, configure, troubleshoot, and remove software applications.
* Provide antivirus deployment, maintenance, and malware remediation.
* Perform basic help desk support for DataPerk-managed services.
* Perform computer maintenance and hardware troubleshooting.
* Understand and troubleshoot DHCP, DNS, TCP/IP, Ethernet, and basic network connectivity issues.
* Install and test structured cabling and network connections.
* Utilize LAN testing equipment for troubleshooting and validation.
* Support printers, email, Microsoft 365 applications, and end-user devices.
* Document technical work performed and escalated advanced issues appropriately.
DataPerk is an equal opportunity employer and values individuals who are passionate about technology, customer service, and helping businesses succeed.
Requirements
* Bachelor's degree preferred (IT-related degree a plus) or equivalent combination of education and experience.
* At least 1 year of B2B sales, account management, or customer relationship experience.
* At least 1 year of technical support or IT service experience.
* Strong Microsoft Office skills, especially Excel and PowerPoint.
* Experience working with CRM platforms and ticketing systems.
* Excellent organization, communication, and customer service skills.
* Knowledge of IT networking, internet technologies, and cloud services.
* Ability to balance client relationship management with technical responsibilities.
Preferred Attributes
* Self-motivated and capable of managing multiple priorities.
* Comfortable presenting to clients and executives.
* Professional demeanor with strong problem-solving abilities.
* Ability to work independently and collaboratively within a team environment.
#J-18808-Ljbffr
IT Technical Account Manager in fayetteville at Unknown Company
This position is listed as contract and able to be worked remotely.