IT Tech SpecialistBilingual Korean/English IT Tech Specialist to provide onsite hands-on technical support for both corporate office staff and retail store teams. The Specialist will troubleshoot hardware, software, network issues, support SAP and POS systems, configure new devices, manage IT assets, and ensure smooth day-to-day technology operations. This role requires strong communication, excellent customer service skills, and the ability to diagnose and resolve issues quickly in a mixed office/retail environment.Key ResponsibilitiesProvide daily IT support to office employees and retail store associates.Troubleshoot desktops, laptops, mobile devices, printers, phones, and POS terminals.Set up and configure new equipment (PCs, monitors, scanners, POS registers).Install and maintain software, OS upgrades, and security patches.Support SAP access, user issues, printing, and basic troubleshooting.Diagnose and resolve POS hardware issues (receipt printers, scanners, payment terminals).Ensure network connectivity (wired & wireless) stability.Maintain IT asset inventory and documentation.Support onboarding/offboarding tasks for accounts, access, and hardware.Work with support tickets, escalating as needed.Coordinate with external vendors for repairs and maintenance.Provide bilingual support in Korean & English.Required Qualifications• Bilingual Korean/English – Required• 2+ years IT support experience (office or retail environment preferred)• Bachelor's degree in Computer Science or related field preferredExperience with:Windows OS, macOS, iOSMicrosoft 365Basic networking (wired/wireless)Remote support tools & ticketing systemsSAP & POS troubleshooting experience (preferred, not required)Ability to lift/move equipment (up to 50 lbs)Strong communication & customer service skillsCompTIA A+, Network+, or other certifications a plus