IT Team Lead

IT Team Lead – Huntsville, AL

In this role you will:

• Demonstrate a high level of organizational skills and the ability to self‑manage and prioritize a dynamic workload.
• Ensure company goals and objectives are being met by each employee and provide constructive feedback.
• Address customer concerns in reference to products, services rendered or employee interactions.
• Work on all aspects of IT infrastructure – on‑premise and Microsoft 365 cloud applications.
• Troubleshoot customer technical issues.
• Design, test and implement servers, networks, hardware and software.
• Manage and maintain tickets assigned and hours billed to show initiative to address items based on priority/severity level.
• Plan, coordinate, and implement network security measures that protect data, software, and hardware.
• Participate and follow the implementation of IT projects such as upgrades, training, and troubleshooting.
• Participate and engage ideas, processes, and actions to improve service, workflow, environment, and culture.
• Assist, train and mentor junior technicians.
• Perform other duties as assigned.

Qualifications

• Advanced training in Information Technology or Information Security; two‑ or four‑year degree from an accredited institution preferred.
• 15 years’ experience in Information Technology with advanced problem‑solving skills (MSP experience is preferred).
• Experience in user technical support, network administration, systems analysis and design, and support activities in multi‑user network environments.
• Demonstrated proficiency in MS Office 365.
• Extensive network and hardware experience.
• Extensive hands‑on and troubleshooting knowledge of Windows client and server operating systems, Hyper‑V, on‑premise Exchange server, and MS SQL Server.
• Demonstrated proficiency in DHCP, DNS, and AD.
• Demonstrated proficiency with network equipment—routers, firewalls, access points, & switches.
• Knowledge and experience with MSP Management tools is a plus.
• Security+, Linux, Microsoft, or Cisco certifications are a plus.
• Knowledge of PBX/Telephone equipment is a plus.