IT Systems Engineer - End-User Support (USA)

IT Systems EngineerWe are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our New York office opening in September 2026. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.Key ResponsibilitiesConfigure and deploy desktops and laptops (Windows and macOS)Provide first- and second-line support for hardware, software, and access issuesConfigure, manage, support, and troubleshoot Windows 11 and macOS environments.Manage user accounts, identity, and access controls across systemsLead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.Troubleshoot login, MFA, VPN, email, and access-related issuesDesign and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditabilityOversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.Provide functional support and troubleshooting for Linux systemsBuild and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiencyNetworking & InfrastructureLead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.Assist with firewall access and connectivity issuesEscalate complex issues as neededOperational ResponsibilitiesOwn delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service qualityProactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issuesManage and update tickets in the IT service management systemMaintain assets inventory, tracking, and documentation.Ensure systems meet patching and security standardsManage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.Collaborate with global IT teams on support and projectsConduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies