Demand And Capacity Management SpecialistYou will work across the CTO organization to understand demand and capacity management needs as well as engaging our customers to understand their requirements. You will manage an end to end demand and capacity management process which will capture work from both within and external to the CTO organization, review and assess the work and determine how the work will be fulfilled. We are looking for a results driven and creative individual that is eager to work within a fast-paced environment. To succeed in this role, you will need to be able to combine your understanding of demand and capacity management with strong organizational skills to manage multiple activities to strict deadlines.Key Accountabilities:Manage the end to end resource (people) demand and capacity management process for CTO - examples of activities are below, but this is not expected to be an exhaustive listDetermine stakeholders and engageManage capacity and demand process including, but not limited to customer requests for work to be completed work request triage and estimation customer feedback on work request submission review resource capacity, including skills and availability, to determine if requested work can be met provide recommendations to meet any resource gaps (recruitment, training plans etc)Reporting KPIs / Metrics to determine how effective the process is Metrics to provide team leads information about demand and capacity requirements for their teamsContinuous process improvement Continually review demand and capacity management process to identify improvements Manage backlog of improvements and implement as requiredExperience Required (technical, knowledge, skill experience): We are looking for someone with excellent organization skills, including excellent facilitation skills, proven communication skills, including writing and presenting.
Strong interpersonal and verbal communication skills, including a desire to collaborate with immediate team members, cross-functional stakeholders, and influencers at all levels of the organization is effective and pro-active problem solving and program/time management skills, with the ability to independently track multiple activities and deadlines and is proactive and self-motivated within a deadline-driven environment. We believe that diversity of experience and background leads to better ideas and a stronger company. We encourage everyone to bring their unique perspectives to our team. Candidate should have experience of resource management, demand and capacity management as well as knowledge of process creation / mapping and resource demand and capacity management systems.
They should also have experience of skills and capabilities management, recruitment and creating training curriculums to address gaps.Required Skills: Top 3 Requirements:Experience of resource management, demand and capacity managementKnowledge of process creation / mapping and resource demand and capacity management systemsExperience of skills and capabilities management, recruitment and creating training curriculums to address gapBasic Qualification: You will work across the CTO organization to understand demand and capacity management needs as well as engaging our customers to understand their requirements. You will manage an end to end demand and capacity management process which will capture work from both within and external to the CTO organization, review and assess the work and determine how the work will be fulfilled. We are looking for a results driven and creative individual that is eager to work within a fast-paced environment. To succeed in this role, you will need to be able to combine your understanding of demand and capacity management with strong organizational skills to manage multiple activities to strict deadlinesAdditional Skills: You will work across the CTO organization to understand demand and capacity management needs as well as engaging our customers to understand their requirements.
You will manage an end to end demand and capacity management process which will capture work from both within and external to the CTO organization, review and assess the work and determine how the work will be fulfilled. We are looking for a results driven and creative individual that is eager to work within a fast-paced environment. To succeed in this role, you will need to be able to combine your understanding of demand and capacity management with strong organizational skills to manage multiple activities to strict deadlinesHybrid Role - only occasional travel to office (Waltham approx. once a month) Background Check: Yes Drug Screen: Yes Notes: Please include candidates updated resume for review Selling points for candidate: Hybrid Role - only occasional travel to office (Waltham approx.