Systems AdministratorEach Systems Administrator will be assigned:Primary Domain Ownership – Accountable for architecture support, configuration standards, lifecycle management, documentation, vendor coordination, and operational health of assigned systems.Secondary Domain Support – Cross-trained to provide backup coverage, assist during outages, and support project work in additional domains.Primary and secondary assignments may include, but are not limited to:Infrastructure & VirtualizationMicrosoft 365 / Azure / IdentityMessaging & Email SystemsTelecom & Voice ServicesEndpoint Deployment & ManagementStorage & Backup SystemsSecurity & Compliance SystemsAssignments are operationally defined and may evolve based on organizational needs.JOB SPECIFIC CORE COMPETENCIES :Customer Focused - Ability to manage troubleshooting tickets and ensure a timely response, keeps customer informed of progress and outcomesExcellent Communication Skills - keeps calendar up to date/sends clear emails on progress of work orders.Teamwork - the ability to work with others toward a shared goal, participating actively, sharing responsibility and rewards, and contributing to the capability of the teamProblem Solving- by analyzing situations and applies critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :Infrastructure & VirtualizationAdminister physical and virtual server environments (Windows and/or Linux)Manage virtualization platforms (VMware, Hyper-V, Azure Stack HCI, etc Nutanix,Scale.)Perform lifecycle management including provisioning, patching, upgrades, and decommissioningSupport Active Directory, DNS, DHCP, file services, and system monitoringLead or support high availability, failover, and disaster recovery planningConduct capacity planning and performance optimizationCloud & Identity AdministrationAdminister Azure tenant, subscriptions, and resource groupsManage Azure AD (Entra ID), identity lifecycle, MFA, and Conditional Access,SSOSupport hybrid identity and directory synchronizationMonitor cloud performance, availability, and service healthSupport cloud migrations and modernization initiativesMessaging & Collaboration SystemsAdminister Microsoft 365 and Exchange Online environmentsManage mail flow, connectors, transport rules, and routingMaintain email security standards (SPF, DKIM, DMARC)Configure and support Microsoft Defender for Office 365Support retention, archiving, legal hold, and compliance requirementsTroubleshoot complex mail delivery and service health issuesTelecom & Voice SystemsAdminister and optimize VoIP and collaboration platforms (e.g., Zoom Phone)Manage call routing, dial plans, auto attendants, and carrier integrationsMaintain E911 compliance and perform routine validation/testingMonitor call quality and troubleshoot end-to-end voice performancePartner with networking to ensure QoS and bandwidth optimizationEndpoint Deployment & Lifecycle ManagementLead Windows endpoint provisioning and lifecycle managementManage configuration profiles and application deploymentsEnforce security policies (BitLocker, Defender, device compliance)Oversee update rings and feature update lifecycleMaintain device inventory and asset trackingStorage, Backup & ResilienceAdminister SAN/NAS environmentsConfigure and maintain backup and recovery solutionsPerform restore testing and document recovery proceduresSupport replication and offsite/cloud backup strategiesSecurity, Compliance & GovernanceApply system hardening and security best practicesSupport vulnerability remediation and patch managementMaintain compliance with regulatory and healthcare standardsAssist with audit preparation and documentationOperations & SupportServe as technical owner for assigned primary systemsProvide escalation support for complex incidentsParticipate in change management and maintenance windowsDocument configurations, procedures, and recovery processesCoordinate with vendors and third-party partnersParticipate in 24x7 on-call rotationEXPECTED BEHAVIORS :PERSONAL CHARACTERISTICS:Excellent communication and collaboration skills.Strong analytical and diagnostic skills.Possess a sense of responsibility, initiative, honesty, and confidentiality.Desire and ability to cooperate with others.Able to work under stress and to meet deadlines.Ability to manage multiple priorities in mission-critical environments.EDUCATION AND EXPERIENCE REQUIREMENTS:3+ years of experience in systems administration or infrastructure supportBachelor's degree in Information Systems, Computer Science, or a related technical field preferred.Equivalent combination of education, professional certifications, and progressively responsible experience may be considered in lieu of a degree.Experience in one or more enterprise IT domains (infrastructure, cloud, messaging, telecom, or endpoints)Working knowledge of networking fundamentals (DNS, TCP/IP, VLANs, firewalls)Experience supporting regulated environments preferredPREFERRED QUALIFICATIONS:Microsoft, VMware, Azure, or relevant platform certificationsExperience with automation or scripting (e.g., PowerShell)Experience in healthcare or similarly regulated industriesADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS : Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital.PHYSICAL/MENTAL DEMANDS :Lift 25 lbs. from floor to waist height, and carry for distances up to 50 feetReaching overhead and squatting to stock office supplies weighing up to 10 lbs. (examples: reams of paper, boxes of folders)Sit to and from, stand at office chairVision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus.
EQUIPMENT USED: Personal Computer Microsoft Office Suite Meditech Software Telephone Printer Other Data Extraction Software - SQL Databases, Data Queries etc.Works inside in a controlled area.Work is 2/3 sedentary.Occasionally lifts boxes of paper for printer.Visual acuity in working with figures and printed reports.Ability to manage multiple tasks with multiple priorities.EQUIPMENT USED : Computer, Telephone, Printer, Fax Machine, Copy MachineENVIRONMENTAL CONDITIONS: Sedentary Office Environment, Onsite Work EnvironmentEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.