IT Support Trainer – LifeStance Health | Remote (Phoenix, AZ)

IT Support Trainer – LifeStance Health | Remote (Phoenix, AZ)

LifeStance Health, the fastest-growing mental health practice group in the US, is hiring an IT Support Trainer to develop and deliver training programs that improve technology proficiency for clinicians and administrative teams. This full-time remote role offers $32–$35/hour plus annual bonus potential and a comprehensive benefits package.

The successful candidate will focus on Microsoft 365 applications, Windows navigation, and core computing skills, ensuring employees can confidently use the tools required to perform their jobs.

• Job Title: IT Support Trainer
• Employer: LifeStance Health
• Location: Remote (Phoenix, AZ)
• Pay: $32–$35/hour + annual bonus potential
• Job Type: Full-Time

Key Responsibilities

End-User Training & Support

• Deliver training sessions on Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office Web Apps)
• Provide instruction on navigating LifeStance resources (Compass site, Trailhead modules)
• Create training materials (videos, guides, knowledge articles, quick reference sheets)
• Build structured training programs for onboarding and ongoing skill development
• Collaborate with IT leadership to address recurring knowledge gaps
• Partner with HR to integrate technology training into new-hire onboarding

Process & Documentation

• Maintain documentation for workflows, systems, and best practices
• Create training content aligned with IT support processes (provisioning, Office 365, Teams calling, device basics)
• Contribute to Tiered Support knowledge content

Cross-Functional Collaboration

• Work with IT Support teams to reduce preventable tickets through training
• Coach field technicians and support staff on effective user education strategies

Candidate Requirements

• 2–4 years of experience in IT support, end-user training, or technical instruction
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Proficiency with Windows 11; familiarity with macOS helpful
• Excellent communication skills (verbal and written)
• Ability to simplify technical concepts for non-technical users
• Experience creating engaging training materials (videos, walkthroughs, guides)
• Customer-service mindset with patience and empathy
• Ability to manage multiple training requests and track completion

Preferred:

• Experience in healthcare or multi-site service organizations
• Experience with LMS platforms or structured onboarding programs
• Competitive pay ($32–$35/hour + bonus potential)
• Medical, dental, vision, AD&D, disability, and life insurance
• 401(k) retirement savings with employer match
• Paid parental leave, PTO, and holiday pay
• Employee Assistance Program
• Remote-first work environment
• Professional growth and career development opportunities

About LifeStance Health

LifeStance Health is dedicated to helping individuals, families, and communities with their mental health needs. Guided by values of Belonging, Empathy, Courage, and One Team , LifeStance fosters an inclusive environment where employees can thrive while making a meaningful impact.

Application Process

How to Apply:

• Submit your application via LifeStance Health’s careers portal.
• Highlight your IT training and Microsoft 365 expertise.
• Shortlisted candidates will be contacted for interviews.