Providing essential technical support, the full-time IT Support Tier 1 Analyst will assist clients with troubleshooting hardware, software, and network issues while working remotely from Sunday to Thursday. Key responsibilities: Provide prompt support to clients experiencing technical issues via phone, email, or ticketing system Troubleshoot and resolve common technical issues related to hardware, software, and network connectivity Manage support tickets in the AutoTask ticketing system, ensuring timely resolution and communication with clients Required qualifications: High School diploma or equivalent (Degree preferred) 1-2 years of IT, Help Desk, and/or MSP experience Required Certifications: O365 Fundamentals and Azure Fundamentals Preferred Certifications: VMware Certified Associate (VCA) and CompTIA A+ Experience with Office 365 administration, Azure AD, and VMWare