Onsite IT Support SpecialistAll Lines Technology is seeking an onsite IT Support Specialist in Pittsburgh! The IT Support Specialist is responsible for providing technical assistance and support to users across the organization, including high-level executive leadership. This role involves troubleshooting hardware, software, video conferencing systems, Apple iOS/macOS devices, and network-related issues, ensuring optimal performance of computing operations, and delivering a high-touch, white-glove customer service experience.
Key responsibilities include:Providing technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and mobile devices (including Apple iOS and macOS platforms).Delivering white-glove, executive-level support to C-suite and senior leadership, ensuring professionalism, discretion, and urgency in all interactions.Responding to user inquiries regarding computer software, hardware, and mobile device operation to resolve issues efficiently.Installing and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Overseeing the daily performance and reliability of computer systems and end-user devices.Setting up equipment for employee use, including workstations, mobile devices, and conferencing tools, ensuring proper installation and configuration.Reading technical manuals, conferring with users, or conducting diagnostics to investigate and resolve issues.Escalating major hardware or software problems to vendors or specialized technicians as needed.Developing training materials and providing user training on hardware, software, and mobile device usage.Maintaining records of data communication transactions, issues, resolutions, and installation activities.Providing support for audio-visual technology, including setup, troubleshooting, and maintenance of AV equipment for meetings, presentations, and executive events.Supporting AV technologies such as AirMedia, Zoom, Microsoft Teams, sound systems, and interactive whiteboards.Performing basic system administration tasks, including user account management, permissions, and group policy support.Performing basic network administration tasks, including configuring and troubleshooting devices, managing IP addresses, and supporting network security efforts.Supporting Apple ecosystem devices, including iPhones, iPads, and MacBooks, ensuring seamless integration with enterprise systems.Minimum qualifications include:Associate's degree in Information Technology, Computer Science, or a related field.Proven experience as a Computer Support Specialist or similar role.Strong technical background with advanced troubleshooting and problem-solving skills.Experience supporting Apple iOS/macOS devices in an enterprise environment.Demonstrated ability to provide high-level customer service, including executive (C-suite) support.Familiarity with multiple operating systems and platforms (Windows and macOS).Ability to troubleshoot and resolve hardware, software, mobile device, and networking issues.Excellent analytical, communication, and interpersonal skills.Ability to stay current with emerging technologies and train end users effectively.Preferred skills include:Experience with Windows Active Directory, Office 365, Remote Desktop Services, SharePoint, SQL, and application servers.Experience supporting Apple Business Manager, MDM solutions (e.g., Jamf, Intune), and mobile device management.Experience with Crestron solutions, Zoom, Microsoft Teams, and other conferencing platforms.Knowledge of network design, server architecture, and systems integration.Ability to work independently while collaborating effectively with cross-functional teams.Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.Professional demeanor with the ability to interact confidently with executive stakeholders.