Job Description
Job Description
Looking for an IT Support Technician to provide remote and on-site support. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.
Responsibilities
* Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
* Manage ticket queue to ensure timely resolution
* Provide customer support using remote connection software
* Provide thorough documentation on each customer interaction
* Prioritize ticketing system flow by following SOPs and KB articles for resolution
* Meet or exceed KPI goals
* Troubleshooting of the following, though not limited to:
* Advanced desktop issues
* VPN connectivity
* Entry-level server support
* Hardware issues
* Line of business support
* Office 365
* Active Directory
Requirements
* IT Fundamentals and A+ certifications, or equivalent professional experience
* 1+ year of professional help desk experience
* Strong customer service skills
* High attention to detail
* Ability to follow instructions and policies
* Ability to adapt to changing and fast-moving environments
* Strong phone skills
* Prior MSP experience preferred
Benefits:
* Internal advancement (eligible for promotions every 6 months!)
* Medical/Dental/Vision health plans
* PTO/Sick/Holiday pay
* Incredible culture
* Explosive company growth
* Training provided
Job Description
Looking for an IT Support Technician to provide remote and on-site support. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.
Responsibilities
* Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
* Manage ticket queue to ensure timely resolution
* Provide customer support using remote connection software
* Provide thorough documentation on each customer interaction
* Prioritize ticketing system flow by following SOPs and KB articles for resolution
* Meet or exceed KPI goals
* Troubleshooting of the following, though not limited to:
* Advanced desktop issues
* VPN connectivity
* Entry-level server support
* Hardware issues
* Line of business support
* Office 365
* Active Directory
Requirements
* IT Fundamentals and A+ certifications, or equivalent professional experience
* 1+ year of professional help desk experience
* Strong customer service skills
* High attention to detail
* Ability to follow instructions and policies
* Ability to adapt to changing and fast-moving environments
* Strong phone skills
* Prior MSP experience preferred
Benefits:
* Internal advancement (eligible for promotions every 6 months!)
* Medical/Dental/Vision health plans
* PTO/Sick/Holiday pay
* Incredible culture
* Explosive company growth
* Training provided
IT Support Technician in pompano beach at Unknown Company
This position is listed as full time and able to be worked remotely.