IT Support Technician

Salary: $140,000 - 185,000 per year

• We prefer an associate degree, technical certification, or equivalent hands-on experience.
• We require at least 1 year of experience in a help desk or support role.
• We need experience supporting Microsoft Windows 10 and 11, Active Directory, and Microsoft 365 services.
• We need experience with common hardware and networking equipment.
• We need experience supporting Apple MacBook devices and mobile products.
• We need experience with ServiceNow or another ticketing platform.
• We value outstanding customer service and strong interpersonal skills.
• We require excellent written and verbal communication abilities.
• We require strong documentation skills.
• We need the ability to quickly absorb and retain information.
• We need strong organizational skills.
• We need the ability to work well in a team within a fast-paced environment.
• We prefer knowledge of ACD telephony systems.
• We prefer experience supporting remote workers in a corporate environment.
• We require the ability to type at least 50 words per minute.

• We diagnose, research, and resolve hardware, software, and network issues using available resources.
• We identify issue trends, new or unexpected changes, and critical incidents for appropriate escalation and handling.
• We deliver best-in-class support with a customer-obsessed approach.
• We review documented fixes for accuracy and provide feedback when needed.
• We support a wide range of end users, including software engineers, financial associates, and executives.
• We participate in new technology rollouts and pilot programs and share feedback.
• We document, track, and record all interactions in the relevant ticketing system.
• We provide break-fix support and request fulfillment for our internal users across multiple technology platforms and applications.

• Active Directory
• Hardware
• Support
• MacBook
• Microsoft 365
• Mobile
• Network
• ServiceNow
• Windows
• Office 365

More:

We are Fidelity TalentSource, the in-house temporary staffing provider for Fidelity Investments, and we are recruiting an IT Support Technician for our Enterprise Infrastructure Group in Westlake, TX. Our internal Service Desk supports more than 80,000 users across a wide range of technology platforms and applications, with a strong focus on serving customer-facing and financial associates. We offer an environment that values attention to detail, strong customer service, and effective rapport-building. At Fidelity, we are committed to a diverse and inclusive workplace, and we seek to create an environment that attracts top talent while supporting professional growth. This temporary role includes an initial three-week training period conducted Monday through Friday from 8 to 5, after which the schedule will be adjusted to meet business needs. We also support accommodations for applicants with disabilities during the application or interview process.

last updated 42 week of 2026