Position: IT Support Technician
Salary: $50,000 - 65,000 + Bonus
Benefits: Medical/dental/vision, Retirement Plan w/ 6% match, 3 Weeks PTO, Tuition Reimbursement , Bonus Potential, etc.
Location: Hudsonville, MI area (Onsite)
Job Overview: The IT Support Technician will manage and prioritize support requests, escalate issues when appropriate, and assist with maintaining a stable and productive technology environment. Support responsibilities span desktop and mobile technologies, collaboration tools, audio-visual systems, and user account administration.
Responsibilities of the IT Support Technician:
- Provide first-level technical support for hardware, software, and connectivity-related issues.
- Receive, prioritize, troubleshoot, and resolve service requests through a ticket management system.
- Escalate complex incidents to the appropriate IT teams and monitor progress through resolution.
- Support Windows-based desktops, laptops, mobile devices, printers, and peripheral equipment.
- Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
- Configure and provision new employee accounts and system access across business applications.
- Deploy, manage, and maintain endpoint devices using Microsoft Intune / Endpoint Manager.
- Troubleshoot and support conference room technology and audio-visual equipment.
- Create and maintain technical documentation, support procedures, and knowledge base articles.
- Provide remote support to users while delivering a high level of customer service and professionalism.
Preferred Experience of the IT Support Technician :
- Strong customer service skills
- Strong communication skills
- Experience supporting and troubleshooting Windows OS environments, both hardware and software
- Experience with M365 Admin Center, setting up new users, troubleshooting, etc.
- User administration experience in Entra ID and Active Directory
- Experience with Microsoft InTune doing configuration and deployment
- Understanding of fundamental networking concepts, including TCP/IP, IP addressing , and basic cabling.
- Knowledgeable of networking basics
Bonus Experience of the IT Support Technician:
- Bilingual in English / Spanish
- Exposure to virtual servers like VMware & Hyper-V
- Experience supporting ERP systems such as Oracle Cloud or Oracle Fusion
#LI-NB5 #INSEP2026
IT Support Technician in hudsonville at Unknown Company
This position is listed as full time and able to be worked remotely.