Job Description
Job Description
Job Overview
IT Support Technician III is a senior-level role responsible for delivering advanced technical support and owning key operational processes across endpoint management, identity and access management, and service delivery. This role serves as an escalation point, mentors junior staff, and drives efficiency through process improvement and modern tooling.
Responsibilities
* Own the full employee IT lifecycle, including onboarding, offboarding, role changes, and access management
* Execute secure and compliant access provisioning and deprovisioning across Active
* Directory, Microsoft Entra ID, and related systems
* Administer IAM, endpoint management, and device compliance using Microsoft Intune
* (MDM/MAM)
* Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request workflows
* Install, configure, maintain, and troubleshoot hardware, software, and end-user devices
* Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II
* Assist in mentoring junior technicians and provide leadership support in the absence of the Support Leader.
* Deliver timely technical support via ticketing system, email, and in-person interactions
* Troubleshoot LAN/WAN and connectivity issues in accordance with company standards
* Perform system administration tasks, including
Job Description
Job Overview
IT Support Technician III is a senior-level role responsible for delivering advanced technical support and owning key operational processes across endpoint management, identity and access management, and service delivery. This role serves as an escalation point, mentors junior staff, and drives efficiency through process improvement and modern tooling.
Responsibilities
* Own the full employee IT lifecycle, including onboarding, offboarding, role changes, and access management
* Execute secure and compliant access provisioning and deprovisioning across Active
* Directory, Microsoft Entra ID, and related systems
* Administer IAM, endpoint management, and device compliance using Microsoft Intune
* (MDM/MAM)
* Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request workflows
* Install, configure, maintain, and troubleshoot hardware, software, and end-user devices
* Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II
* Assist in mentoring junior technicians and provide leadership support in the absence of the Support Leader.
* Deliver timely technical support via ticketing system, email, and in-person interactions
* Troubleshoot LAN/WAN and connectivity issues in accordance with company standards
* Perform system administration tasks, including
IT Support Technician in oklahoma city at Unknown Company
This position is listed as full time and onsite.