IT Support Technician – Level 2/3Full-Time – Contract to HireHybrid – San Juan Capistrano, CAMSP EnvironmentOverviewIntegrated Dental Systems is seeking a well-rounded Level 2/3 Technician to support a wide range of clients, many of whom still operate in physical server environments. This role requires strong communication skills, solid technical depth, and the ability to handle both advanced issues and occasional Level 1 tickets when needed.Key ResponsibilitiesHandle Level 2 and Level 3 technical support across servers, networks, security tools, and endpoint systems.Support and maintain physical server environments (hardware, deployments, break-fix, upgrades).Work within MSP toolsets including ConnectWise PSA, Kaseya, ThreatLocker, and Huntress.Troubleshoot and resolve issues in Windows Server, Active Directory, virtualization, and networking.Assist with Level 1 triage and ticket resolution when required, ensuring consistent service across the team.Provide clear, professional communication with clients at all technical levels.Create scripts and automation (PowerShell preferred) to streamline tasks and improve efficiency.Support VoIP systems as needed, including configuration and troubleshooting.Document steps, solutions, and client environment details thoroughly and accurately.Required Experience & SkillsStrong background in Level 2/3 infrastructure and support roles.MSP or MSSP experience, or experience supporting multiple businesses.Solid understanding of on-prem servers, Windows Server, AD, networking fundamentals, and virtualization.Scripting ability (PowerShell, Bash, or similar).Excellent communication skills, both client-facing and internal.Ability to manage multiple tickets, prioritize workloads, and work with minimal supervision.Nice to HaveExperience supporting dental or medical practices.Familiarity with hybrid environments and cloud migration concepts.Additional exposure to security tools or VoIP platforms.Who Will Excel in This RoleSomeone who is technically strong but also client-friendly and professional.A technician who enjoys variety, autonomy, and interacting directly with end users.A problem-solver who can shift comfortably between advanced troubleshooting and general support.