IT Support Technician

Job Title : IT Support Technician

Location : Dayton, OH

Position Type : Full-time, Direct Hire

Salary Range : $60-65,000 (negotiable based on experience)

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.

Summary :

Verigent's client is seeking a motivated IT Support Technician to provide onsite technical support in Dayton, OH.

Responsibilities :

• Provide onsite technical support to end users.

• Troubleshoot and resolve hardware, software, connectivity, and basic network issues.

• Install, configure, and maintain computers, peripherals, phones, and other IT equipment.

• Support VoIP phones and telecommunications systems, including moves, adds, changes, and basic troubleshooting.

• Assist with workstation deployments, equipment replacements, and technology upgrades.

• Troubleshoot network connectivity, cabling, printers, and peripheral devices.

• Create, update, and maintain service tickets and technical documentation.

• Escalate complex technical issues to senior IT, network, or telecom personnel as needed.

• Follow IT procedures, security requirements, and safety protocols.

• Assist with other onsite IT and telecommunications projects as assigned.

Qualifications :

• IT support, help desk, desktop support, telecommunications, and/or VoIP experience highly preferred.

• VoIP, PBX, telecom, or telephone-system experience is a plus.

• Basic understanding of TCP/IP, networking, and troubleshooting.

• Experience supporting Windows computers and common peripherals.

• Strong problem-solving and troubleshooting skills. xhqgsiq

• Excellent communication and customer service skills.