Andersen Corporation in Saint Paul, MN seeks an Experienced IT Support Supervisor to oversee Level 2 service for Salesforce, iOS, and SQL apps, ensuring timely ticket resolution and strong customer experience. You will coach staff, analyze metrics, and drive improvements across multi-channel support.
The role emphasizes leadership, collaboration with IT and business partners, and improving first-time fix rates while maintaining service levels and quality standards.
#J-18808-Ljbffr