IT Support Specialist , windows, MAC, ITSM 30-55 USD /hour remote

Role Title: IT Support Specialist

Role Type: Contractor

Location: Remote

Scope of Work

1. Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios.
2. Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems (ITSM).

Preferred Qualifications

1. Minimum of 3 years experience providing Tier 2/3 IT support in diverse operating system and network environments.
2. Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
3. Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.

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