IT Support Specialist - Windows/Mac, Cloud & Remote Fixes

*** This is a full-time on-site position at our client in Laguna Niguel, requires regular work from our corporate office in Huntington Beach ***
CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Technical Support Specialist primarily supporting one of our clients in Laguna Niguel. You will install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy, enjoy supporting end users, and looking to learn new technologies in a fast-paced environment, we’d like to meet you! To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions and be able to communicate clearly both verbally and written. You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. This is a great opportunity to expand your IT knowledge with a fast-growing IT Service Provider!
Responsibilities:
-Provide Windows, Mac, mobile device, cloud application (e.g. Microsoft 365, Google Workspace, etc.), support
-Troubleshoot network connectivity issues, install operating systems & applications, system imaging and system migration
-Setup and train users with required applications and hardware
-Resolve issues for clients remotely and in-person
-Assist with regular proactive monitoring of client backup & data recovery operations
-Track customer issues and resolutions with using our ticketing system
-Build rapport with clients
Requirements:
-4-Year College Degree or equivalent experience in a similar position
-Microsoft 365 / Azure Management
-VMware experience a plus
-At least 1 Moderate Level certification desired (e.g. Microsoft, CompTIA)
-Excellent verbal and written communication skills
-Strong troubleshooting and critical thinking skills
-Positive and professional demeanor
-Must demonstrate the ability to effectively work independently
-Must have strong organizational, priority and time management skills with the ability to multitask
-Reliable personal vehicle with the ability to drive to clients as required
-Ability to participate in after hours on-call rotation
Compensation/Benefits:
-Ten paid holidays per year
-Paid time off
-Paid Sick time
-401(k) with matching
-Health insurance
-Dental insurance
-Vision insurance
-Volunteer time off
-Casual work environment
-Cell phone reimbursement
-Professional development assistance
-Referral program

Are you willing to work full-time on-site at our client location in Laguna Niguel and regularly from our Huntington Beach office?*

Do you have hands-on experience supporting both Windows and macOS systems?*

Have you administered Microsoft 365 or Azure for user management or security tasks?*

Do you possess at least one current IT certification (e.g., Microsoft or CompTIA)? If yes, please list.*

Are you experienced in troubleshooting network connectivity issues (LAN and Wi-Fi)?*

Have you performed system imaging or workstation migrations in a production environment?*

Are you comfortable documenting all work in a ticketing system?*

Can you participate in an after-hours on-call rotation?*

Do you have a reliable personal vehicle and valid driver’s license for travel to client sites?*

Are you legally authorized to work in the United States without employer sponsorship?*