Support Specialist ItThe support specialist it will be involved mainly in:Incident management, request management, change management, knowledge management and access rights managementSecond-tier support to local end users for pc and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per sla agreements.Perform incident resolutions and request fulfilment and supports end users on a variety of issuesFollow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collectionService end-user requests at the it service spotWanted profile:Excellent customer service skills and dutch language skillsCompletes assignments without direct supervision and good team playerExperience with microsoft windows 10, ms office products (2013 and later), dell laptops, printers and peripheralsFamiliarity with network concepts and experience in diagnosing and troubleshooting connectivityExperience with an enterprise level ticketing system - servicenow experience is a plusActivities include (but not limited to):Treatment of tickets and requests from end-users for all deskside related supportHandling end-user hardware request including coordination of, and delivery and pick-upDeploy/return/retire equipment (laptops, …) in it equipmentRma follow-up of defective hardware (laptop, smartphone, conf.