IT Support SpecialistWe are seeking a part-time, in-house IT Support Specialist to provide day-to-day technical support to employees. This role serves as the primary point of contact for end-user IT issues, supporting office-based and field employees with computers, mobile devices, and phones. The position works closely with a Virtual IT Director, escalating infrastructure-level issues and assisting as needed.This is a hands-on, service-oriented role focused on practical problem solving in a straightforward IT environment.Schedule:Part-time: approximately 20 hours per weekPrimarily onsite, with remote support as neededFlexible scheduling within 8 AM – 5 PM business hoursKey Responsibilities:Provide first line IT support for office and field employeesTroubleshoot desktops, laptops, printers, phones, mobile devices, and peripheralsSupport Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applicationsSet up and deploy equipment for new hires; support onboarding and offboardingPerform password resets, MFA assistance, and basic access supportSupport desk phones, VoIP/softphones, voicemail, and business mobile phonesAssist field and remote workers with device, connectivity, and access issuesMaintain endpoint devices, install software, apply basic updates, and track IT equipment inventoryCoordinate with the Virtual IT Director for server, network, phone system, and security issuesAct as on-site "hands and eyes" for the Virtual IT Director when requiredDocument common procedures and recurring issuesScope Clarification:This role focuses on end-user support, devices, and phones.
The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security architecture, and IT strategy.Required Qualifications:1–3 years of IT support or helpdesk experienceStrong customer-service and communication skillsExperience supporting Windows PCs and common office technologyFamiliarity with Microsoft 365, Citrix, Cloud-based ERP systems, Teams/Zoom.Experience supporting phones (desk, VoIP, or mobile)Comfortable supporting both onsite and remote usersAble to work independently and prioritize requestsPreferred (Nice to Have):Experience working with a Virtual IT Director or outsourced IT modelBasic understanding of networking and VoIP conceptsIT certifications (e.g., CompTIA A+) or equivalent experiencePhysical & Work Requirements:Ability to lift and move IT equipment (up to ~40 lbs)On-site presence required for hands-on supportOccasional afterhours or urgent support (infrequent)