IT Support SpecialistSkills:Troubleshoot to resolution Windows 7/8.1/10, Mac OSX, Microsoft Office 365, and other internal application software issues as assignedImage, configure, upgrade, and repair Dell, Surface, Apple desktops and laptopsActive Directory, MS Exchange, SCCM, JAMF administration including add/change/move requestsAdminister and maintain iPhone and Android mobile phones/tablets via InTune MDMRemote support for all metros in North America (Seattle, Silicon Valley, LA, Denver, Dallas, Miami, Atlanta, Chicago, Toronto, Boston, Tampa, NY, DC)Complete desktop and telecom related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc.)Help troubleshoot and work with telecom engineers to resolve end user telecom issuesProvide outstanding customer serviceHelp build and a rich IT knowledge base by creating and maintaining process and resolution documentationUnderstands implications of work and makes recommendations for solutionsDetermine methods and procedures on new assignmentsAbility to lift 50lbs