IT Support SpecialistLeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.Location: NYC, NY -Onsite Duration: 8+ months contract Rate: $34.25/hr on W2Description/Responsibilities:Need experienced IT Support Specialist for our NYC office.
You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the engineering and operations in NYC and remotely with all of Client across the US, Mexico, and Eastern Europe.Responsibilities:Working on site running our IT help deskTroubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardwareImage and deploy laptops and desktops using standard MDM deployment tools (JAMF, BigFix, and AirWatch)Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencingAssist with AV setup for internal meetings and eventsOkta, Google, and software service administrationDeploy and support software to end-usersRespond to support requests in the IT Helpdesk both in person and via our ticketing systemManaging inventory for hardware and softwareKnow and work with your points of escalation to improve the End User experienceRequirements:2-3+ years of experience in IT support rolesBasic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc.Experience with administration of Apple computer products using enterprise management toolsKnowledge and hands-on experience managing Windows laptops and desktopsExperience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and ConfluenceStrong macOS hardware and software troubleshooting experienceA positive, service-oriented attitudeSolid critical thinking and problem solving skillsAbility to lift heavy equipment (50+ pounds) as needed