Supporting employees across the organization, the full-time remote IT Support Specialist will manage Agency Management System inquiries, provide technical troubleshooting, and address day-to-day support requests, particularly with AMS360 and other Vertafore products. Key responsibilities Respond to and resolve user support requests through various communication channels in a timely manner Provide day-to-day support for AMS360 and Vertafore products, assisting users with troubleshooting and system navigation Document support interactions and maintain accurate records of recurring issues and resolutions Required qualifications 2 to 3 years of experience in a service desk, business systems support, or technical support role Experience with Agency Management Systems, specifically AMS360 and Vertafore products, is strongly preferred Prior experience in the insurance industry or a related business environment is preferred Ability to troubleshoot software issues and communicate technical information to non-technical users Highly organized with the ability to manage multiple support requests and competing priorities