Join Everglade Works Where IT Support Meets Innovation!
Are you an IT Support Specialist looking for a remote opportunity where your skills are valued, your work makes a real impact, and you're part of a forward-thinking tech-driven company? At Everglade Works , we dont just offer jobs we build careers in IT where growth, innovation, and support go hand in hand. If you're passionate about problem-solving, customer service, and technology, we want you on our team!
Position: Remote IT Support Specialist
- Location: Remote (USA-based candidates only)
- Pay: $40 - $55 per hour
- Employment Type: Full-Time / Part-Time (Flexible Scheduling Available)
What you'll do:
- Provide top‑note technical support — Assist customers and internal teams with hardware, software, and network troubleshooting via phone, email, and remote access tools.
- Diagnose and resolve IT issues — Identify problems, implement solutions, and elevate complex issues when necessary.
- Maintain system efficiency — Monitor and optimize system performance, ensuring seamless IT operations.
- Set up and configure devices — Support end‑users with workstation setups, software installations, and updates.
- Security & Compliance — Ensure cybersecurity best practices and compliance with company policies.
- Documentation & Reporting — Maintain accurate records of support tickets, troubleshooting steps, and resolutions.
- Collaborate with IT teams — Work closely with engineers and developers to enhance IT infrastructure and provide user‑friendly solutions.
- Stay ahead of technology trends — Participate in training sessions and stay up to date with the latest IT developments.
What we are looking for:
- Experience: At least 2+ years in IT support, technical support, or help desk roles.
- Technical Expertise: Proficiency with Windows, macOS, Linux, cloud‑based platforms, and enterprise IT systems.
- Networking Knowledge: Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools.
- Problem‑Solving Skills: Ability to troubleshoot and resolve technical issues efficiently.
- Customer Service Excellence: Strong communication skills and a customer‑first mindset.
- Certifications (Preferred but Not Required): CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
- U.S. Residency Requirement: This role is open to U.S.-based candidates only due to compliance and security regulations.
Why join Everglade Works?
- Competitive Pay: Earn $40 - $55 per hour based on experience and expertise.
- Flexible Work Schedule: Choose full‑time or part‑time options that fit your lifestyle.
- Comprehensive Benefits: Health, dental, vision, and life insurance for full‑time employees.
- Generous PTO & Paid Holidays: Because work‑life balance matters.
- 401(k) with Company Match: Secure your future with our retirement plan.
- Professional Growth Opportunities: Training, certifications, and career advancement programs.
- Cutting-Edge Technology: Work with the latest IT tools and innovative solutions.
- Collaborative & Inclusive Culture: Be part of a team that values diversity, teamwork, and creativity.
- Home Office Stipend: We support your remote work setup.
How to apply:
Ready to elevate your IT career with Everglade Works? Submit your resume and a brief cover letter detailing your IT support experience and why you're the perfect fit for this role. We cant wait to meet you!