IT Support Specialist

IT Support SpecialistGardena, California, United StatesFaraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world's best talent to realize exciting new possibilities in mobility. We're producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We're not just seeking to change how our cars work - we're seeking to change the way we drive.

At FF, we're creating something new, something connected, and something with a true global impact.Your RoleAs an IT Support Specialist, you provide IT end-user support services and help achieving IT service levels and a high customer satisfaction.ResponsibilitiesRespond to service requests and assist with technology needs of IT end-users and systems, providing technical support and resolution for requests, incidents, and problems. Provide follow up as needed to confirm resolution of incidents and problems.Documents resolution of incidents and service request in the IT Service Desk Management systemPerform duties in compliance with legal/statutory regulations, including applicable SOX complianceSupport client system standards and security policies under the direction of managementTrack and maintain IT asset inventoryInstall and configure client systems and applicationsMaintain positive relationships with Faraday Future staffQualificationsBachelor's Degree in Computer Science, Computer Information Systems or a related field6+ years IT experience working as an IT Support SpecialistSelf-driven and highly passionate about customer-service orientation and providing excellent serviceFamiliar with standard IT Service Desk department concepts, best practices, and proceduresExperience with IT Service Desk and remote-control softwareExperience working with different operating systems including Windows 10, Mac OS, Android, and iOSExperience in Office 365, Mobile Device Management, and Active DirectoryTime-management skills and the ability to establish reasonable and attainable deadlines for resolution and prioritize workload efficiently in a high-pressure environmentProven analytical and problem-solving abilitiesExperience working in a team-oriented, collaborative environmentStrong written and verbal communications skillsStrong documentation skillsA creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal visionA penchant for multi-tasking and self-startingA true sense of determination… and hopefully a sense of humorIT Support SpecialistExperience using AI-assisted infrastructure and network monitoring tools to detect anomalies, accelerate troubleshooting, and improve system reliability and performanceAbility to apply AI tools to automate routine network and infrastructure tasks (e.g., log/traffic analysis, health checks, script generation, release validation)Strong understanding of secure and responsible AI usage, including validation of AI-generated outputs and protection of operational dataIT Microsoft Product ExpertExperience leveraging AI capabilities within the Microsoft ecosystem (e.g., Microsoft Copilot, Power Platform AI, Azure AI services, intelligent automation tools)Ability to design and implement AI-enabled Microsoft solutions for workflow automation, collaboration, reporting, analytics, and knowledge managementStrong understanding of AI governance, enterprise data security, and compliance within Microsoft environments, including validation of AI-generated outputsIT Infrastructure DirectorExperience using AI-driven IT operations and service desk tools to improve ticket triage, incident resolution, knowledge retrieval, and end-user supportAbility to use AI assistants to automate system administration, support workflows, reporting, and documentationStrong understanding of responsible AI practices, including confidentiality, data privacy, and validation of AI-generated outputsHourly Pay Range: ($32-$35/hour DOE), plus benefits and incentive plansPerks + BenefitsHealthcare + dental + vision benefits (Free for you/discounted for family)401(k) optionsCasual dress code + relaxed work environmentCulturally diverse, progressive atmosphereFaraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.