Job Description
Job Description
The Support Practice Group of Kraft Kennedy is seeking applicants for full- time position on site Desktop Support Specialist
The schedule is
Monday to Friday 8:30 am to 5:30 pm central time
You must be located in the Chicago area to be considered for this position.
The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering.
This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.
Responsibilities
· Provide support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
· Provide on-site assistance to clients.
· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
· Provide regional local on-site client support, as necessary.
The base pay for this position has a salary range of $ 55,000 to $65,000. The actual salary offer will take in to
Job Description
The Support Practice Group of Kraft Kennedy is seeking applicants for full- time position on site Desktop Support Specialist
The schedule is
Monday to Friday 8:30 am to 5:30 pm central time
You must be located in the Chicago area to be considered for this position.
The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering.
This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.
Responsibilities
· Provide support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
· Provide on-site assistance to clients.
· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
· Provide regional local on-site client support, as necessary.
The base pay for this position has a salary range of $ 55,000 to $65,000. The actual salary offer will take in to
IT Support Specialist in chicago at Unknown Company
This position is listed as full time and able to be worked remotely.