Job Title: Service Desk Personnel
Location: Nashville, TN 37243 (On-Site)
Duration: 12 Months Contract
Work Schedule: 8:00 AM – 4:30 PM CST
Pay Rate: $28 on W2
Position Overview
We are seeking a local Service Desk Personnel to join our team on-site in Nashville, TN. This role involves providing frontline IT call center support, managing tickets, resolving hardware/software issues, and performing hands-on technical deployments.
Key Responsibilities
- Call Center & Customer Service: Handle high-volume inbound IT support calls (up to 30 calls/day) with excellent customer service and communication skills.
- Active Directory Management: Perform password resets, account unlocks, OU navigation, and attribute lookups across different OUs.
- Hardware & Deployment: Support, configure, and physically deploy IT hardware. Must be able to lift up to 50 lbs.
- iOS Mobile Device Management: Assist with setup, support, deployment, backup/restore, iTunes resets, and network troubleshooting for iPhones and iPads.
- Network & App Troubleshooting: Diagnose issues related to internal/external networks, VPN, LTE, Wi-Fi, browser-based, and installed applications.
- Printer Administration: Manage and troubleshoot local and server print queues.
- Remote Support & Video Conferencing: Utilize MSRA, RDP, Teams, and WebEx to resolve remote user issues and support video conferencing solutions (Cisco WebEx, MS Teams, Cisco Presence).
- Ticketing Systems: Log, assign, track, and resolve tickets in ServiceNow.
Basic Qualifications
- Experience: Prior experience working in an IT Call Center / Helpdesk environment.
- Ticketing: Hands-on experience with ServiceNow or similar ITSM tools.
- Technical Skills: Active Directory, iOS support, printer queues, basic networking (VPN, Wi-Fi), and remote desktop tools (RDP/MSRA).
IT Support Specialist in Nashville at ACL Digital
This position is listed as contract and able to be worked remotely. It was posted 3 days ago.