Join Our Team as the Backbone of IT ExcellenceReady to take your technical skills to the next level?Do you enjoy solving complex issues, supporting teams, and being the go-to expert when things get challenging?ONE 2 ONE Inc., a leading MSP, is looking for a strong technical resource to support our Service Team and clients. This role is hands-on, working through day-to-day end-user (EU) issues while also serving as an escalation point for more advanced technical challenges.What You'll DoSupport & Stabilize Environments: Monitor, maintain, and optimize client networks, servers, and cloud environmentsOwn Escalations: Act as a technical escalation point for the Service Team on complex issuesTroubleshoot Effectively: Diagnose and resolve advanced issues across systems, networking, and infrastructureStrengthen Security: Support firewalls, VPNs, backups, and overall security postureDeliver a 5-Star Experience: Provide clear, confident support to both clients and internal team members