IT Support SpecialistPOSITION SUMMARY: The IT Support Specialist provides intermediate-level technical management and endpoint security across the digital and physical campus environments of Redemption Church. This role serves as a primary administrator for cloud infrastructure, end-user devices, and remote monitoring networks. The ideal candidate ensures high-availability operations for administrative staff and flawless technical execution during live Sunday and mid-week ministry services.KEY RESPONSIBILITIES:Cloud & Infrastructure AdministrationDevice ManagementRemote Monitoring & Management (RMM)Endpoint ProtectionMedia & Audio-Visual (AV) Technical SupportProduction Environment TriageLivestream & Media SystemsPresentation Software ManagementNetworked AV MaintenanceStaff Support & OperationsService Desk ResponseOn-Call Weekend RotationsDocumentationMentorship & Volunteer SupportREQUIREMENTSREQUIRED QUALIFICATIONS:Education & Experience4+ years of hands-on experience in a corporate IT setting, Managed Service Provider (MSP), or large house-of-worship IT and production ecosystem.Technical SkillsProven proficiency with the Microsoft 365 Admin Center, Microsoft Intune, and RMM architectures.Hands-on administration experience managing security policies within SentinelOne and Microsoft Defender.Intermediate diagnostic understanding of audio-visual hardware routing, digital audio consoles, and live broadcast protocols.Soft SkillsComposure and agility under high-pressure, live-production constraints, with the ability to quickly patch or work around critical system failures.Excellent interpersonal and relationship-management skills, tailored for a diverse environment of creative directors, pastoral staff, and volunteers.Clear written and verbal communication; able to translate technical issues for non-technical staff.Alignment with the mission and values of Redemption Church; treats staff, donor, and ministry data with discretion and respect.WORK ENVIRONMENT & PHYSICAL DEMANDS:On-site role combining office/desk work with desktop support visits across campus.Must be able to lift up to 40 pounds unassisted (e.g., stage monitors, network switch arrays, desktop hardware).Comfort working in tight spaces, such as inside media racks, network closets, or behind stage set designs.Flexible schedule required, including mandatory presence during Sunday worship services and designated ministry special events.Benefits: Medical, Dental, Vision Accrued Vacation, front-loaded Sick pay, Retirement Plan Options Staff Appreciation Days with pay as provided by Leadership Flex Days as provided by Leadership/ Supervisor