IT Support Specialist (L1 Helpdesk – Warehouse)As an IT Support Specialist, you will provide first-level technical support to warehouse employees and internal users. You will be the first point of contact for IT-related issues, helping ensure smooth day-to-day operations across devices, systems, and basic network connectivity.This is a hands-on role ideal for someone early in their IT career who enjoys troubleshooting, working onsite, and supporting users in a fast-paced environment.Responsibilities:Provide L1 support for laptops, desktops, mobile devices, and printersTroubleshoot basic hardware, software, and connectivity issuesSupport warehouse equipment such as scanners and Zebra printersAssist with device setup, imaging, and user onboarding/offboardingLog and track tickets using a ticketing system, escalating when neededProvide onsite, hands-on support to resolve user issues quicklyFollow basic IT processes and help maintain documentationRequirements:1–3 years of experience in IT support, helpdesk, or technical supportBasic troubleshooting skills for Windows/Mac devices and common applicationsFamiliarity with printers, scanners, or general hardware supportBasic understanding of networking (Wi-Fi, VPN, connectivity issues)Experience with ticketing systems (ServiceNow, Jira, etc.) is a plusFamiliarity with Active Directory or Microsoft 365 is a plusStrong communication skills and customer service mindsetComfortable working onsite in a warehouse environmentAbout Us:Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart.
We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more.
Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
IT Support Specialist (L1 Helpdesk – Warehouse) in whitestown at Unknown Company
This position is listed as full time and onsite.