IT Support Specialist Intern

IT Support Specialist InternAt Reflect, you will be expected to move fast, have a lot of ownership and, most importantly, be able to effect change. If this excites you, we are interested in hearing about your best work and accomplishments across any domain and from any points in your life.About the RoleWe are looking for an IT Support Specialist Intern to join our internal IT team. You will be the first point of contact to support the technology needs across the company: account access, laptops and workstations, printers, conference rooms.

This is a hands-on role covering many of the growing IT support tasks at Reflect Orbital.ResponsibilitiesServe as support for employee IT requests, resolving tickets or escalating as neededDiagnose connectivity issues on Windows, macOS, and Linux machinesPrepare and configure laptops and workstationsOnboarding and offboarding users, on services like AWS, Google, and WindowsHandle account access requests: password and 2FA resets, license and seat assignment across Google Workspace, Microsoft 365, Slack, Jira, and AdobeContribute to IT documentation, internal knowledge base, and write user facing guidesKeep the server room, IT rack, and inventory of supplies organized and stockedPlace hardware and supply ordersCoordinate warranty repairs and onsite vendor technician visitsManaging and recording IT assetsAssist with wireless access points, switch ports, VLAN and DNS changes, and VPN/mesh network enrollmentMinimum QualificationsCurrently enrolled in a university program in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related fieldWorking knowledge of Windows and comfortable with macOS and LinuxFamiliarity with Google Workspace and/or Microsoft 365Familiarity with networking conceptsExperience diagnosing PC hardware issuesStrong communication skillsAble to work on site and occasionally lift/move equipment up to 40 lbs.Ideal QualificationsPrior help desk, IT Support, or computer repair experienceExposure to identity and access management concepts: SSO, MFA, least privilege, password managersHands on experience with PC building and networking gear (e.g., UniFi)Basic scripting (PowerShell, Bash, or Python)Hands-on experience with AWS: IAM / Identity Center, EC2, VPC, S3, CloudWatch, Cost ExplorerAwareness of IT compliance frameworks (CMMC, NIST 800-171, ISO 27001)Even if you don't meet 100% of the above qualifications, we are likely still interested in hearing from you. Hiring exceptional individuals is our #1 priority, and we believe that exceptional people often have highly unusual backgrounds.We are also interested in carving out unique roles for unconventional people that we are excited about working with.BenefitsReflect Orbital's success will hinge on our team, which is why our compensation and benefits plan is designed to reward our employees and support their families as generously as we're able.Generous paid time offHealthy lunches provided dailyEqual OpportunityReflect Orbital is an Equal Opportunity Employer; employment with Reflect Orbital is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.More about Reflect Orbital:Learn more about our team here.