IT Support Specialist I

IT Support Specialist IReady to launch your IT career with a team that keeps the business running?We're looking for a customer-focused IT Support Specialist I who enjoys solving technical challenges, helping people, and making an immediate impact. In this role, you'll be the go-to resource for team members who need hands-on technology support, ensuring hardware, software, phones, and critical business systems are operating at their best.If you're a natural problem-solver with a passion for technology and outstanding customer service, we'd love to hear from you!What You'll DoRespond to help desk requests and provide timely, hands-on support for desktops, laptops, hardware, software, and end-user technology.Install, configure, maintain, and troubleshoot Windows-based workstations and related equipment.Support phones, headsets, call center applications, mobile devices, teleconferencing, and collaboration tools.Diagnose and resolve issues involving printers, copiers, scanners, and other peripherals.Manage IT equipment inventory and assist with device deployment, upgrades, and replacements.Assist with server monitoring, user account administration, password resets, antivirus management, backups, and system access permissions.Partner with software and hardware vendors to troubleshoot issues and implement upgrades.Provide exceptional customer service while maintaining confidentiality, professionalism, and a positive user experience.Support business continuity efforts, including disaster recovery testing and response to critical operational events when needed.Collaborate with team members across the organization and contribute to additional IT projects and departmental initiatives.Minimum Requirements: - High school diploma or equivalent - One (1) year of experience with PC troubleshooting and Microsoft operating systems - Experience in remote desktop support, virtual environments, VoIP user support, and network cabling troubleshootingCertifications and Licenses: - May be required to possess a valid state of Florida driver's licensePreferred Qualifications: - One (1) CompTIA or similar certification related to IT (i.e. A+, MTA)Why You'll Love Working HereWe're serious about our work—but we also believe work should be enjoyable.Our offices were designed with our team members in mind and includes:State-of-the-art fitness centerComplimentary chef-prepared lunches monthlyBeautiful walking trail around our officesTeam Member appreciation events throughout the yearFood truck events featuring local favoritesProfessional development, mentoring, and continuing educationCompetitive benefits package including medical, dental, vision, paid time off, 401(k), and moreAt Security First, you'll find a collaborative culture where people genuinely enjoy working together and where your expertise is valued.