IT Support SpecialistOur enterprise-level client is seeking to add an IT Support Specialist to the team in Chicago, IL. Please see below for full details:Job Notes:3+-month contract / extensions and perm conversion are possible with good performance. Onsite in Chicago, IL. Drug & Background required.Pay Rate:$23-25 w2 per hour plus benefitsPosition Overview:We are seeking a reliable and customer-focused IT Support Specialist to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training.
The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.Key Responsibilities:Provide deskside support for end users including IMAC (Install, Move, Add, Change) activitiesReimage and deploy PCs as part of refresh or break/fix processesPerform hardware troubleshooting and replacement for desktops, laptops, and peripheralsSupport users with Office 365 applications and Windows OS issuesDocument incidents, service requests, and actions taken using ServiceNow or similar ITSM toolsCollaborate remotely with team members across other locations to resolve complex issuesPerform basic hands-and-feet network support: check switch power status, create console sessions as directedEnsure timely and professional communication with end users and team leadsTechnical Environment & Minimum Requirements:Strong experience supporting Windows desktop environmentsProven hands-on experience with Office 365 at the deskside levelBasic knowledge of device imaging, reimaging, and PC deployment best practicesExcellent problem-solving and customer service skillsNice to Have:Experience using ServiceNow or similar ticketing systemsFamiliarity with Windows Autopilot deploymentsHands-and-feet network support (switch checks, console sessions)Certifications:Certifications such as A+, MCP, or ITIL are a plus but not requiredWhy Work with Merge IT?We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.