Serving as the first point of contact for technology issues, the full-time remote IT Support Operations Specialist will manage ticket triage, dispatch, and resolution for a growing organization, ensuring efficient support for approximately 300 employees. Key Responsibilities Serve as the first point of contact for employee technology requests via Slack, email, and chat, ensuring prompt acknowledgment of tickets Triage, prioritize, and dispatch incoming tickets, resolving Tier 1 issues and escalating complex problems with thorough documentation Document resolutions and maintain knowledge base articles to standardize support processes and assist with hardware provisioning and inventory tracking Required Qualifications 1+ years of experience in an IT helpdesk, service desk, or technical support role Foundational knowledge of computer systems, operating systems (Windows and macOS), and basic networking concepts Experience with a ticketing system (Linear, Jira, ServiceNow, or similar) Familiarity with Google Workspace or Microsoft 365 administration High school diploma or GED required; associate's degree in IT or related field preferred
IT Support Operations Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.