Job Description
Job Description
Job Title: Service Engineer - Windsor, CO
Location: Windsor, CO (Onsite)
Contract Duration: Contract until 06/30/2027
Work Hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
Job Posting Title: On-Site Service Engineer - Data Center / Server Hardware
Seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.
This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.
What You'll Do
* Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
* Diagnose and resolve server hardware failures and system issues to minimize customer downtime
* Perform hands-on hardware installation, removal, replacement, and repair, including:
* Memory/DIMMs
* CPUs/processors
* Power supplies
* Fans and cooling components
* Hard drives/SSDs
* RAID/HBA components
* NICs and other PCIe components
* GPUs and accelerator hardware
* Motherboards/system boards and other server components
* Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
* Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
* Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
* Execute both reactive break/fix and preventive maintenance following established procedures
* Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
* Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
* Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
* Escalate complex technical issues when appropriate
* Participate in on-call rotations and provide extended coverage as required
What You Bring - Required
* 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
* Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
* Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
* Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
* Strong understanding of server hardware architecture and troubleshooting methodology
* Experience with hardware diagnostics, BIOS/firmware, and server management tools
* Familiarity with Linux or similar operating systems
* Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
* Comfortable working independently in a customer-facing environment
* Ability to clearly communicate technical issues and resolutions to customers and internal teams
* Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules
Preferred Qualifications
* Experience supporting Dell PowerEdge servers
* Dell or other enterprise hardware certifications
* Experience with iDRAC, iLO, or comparable server management platforms
* Experience supporting GPU/AI server infrastructure
* Experience with data center operations, rack/stack, structured cabling, or server deployment
* Associate's or Bachelor's degree in IT, Computer Science, or a related field
Job Description
Job Title: Service Engineer - Windsor, CO
Location: Windsor, CO (Onsite)
Contract Duration: Contract until 06/30/2027
Work Hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call.
Job Posting Title: On-Site Service Engineer - Data Center / Server Hardware
Seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure.
This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.
Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.
What You'll Do
* Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
* Diagnose and resolve server hardware failures and system issues to minimize customer downtime
* Perform hands-on hardware installation, removal, replacement, and repair, including:
* Memory/DIMMs
* CPUs/processors
* Power supplies
* Fans and cooling components
* Hard drives/SSDs
* RAID/HBA components
* NICs and other PCIe components
* GPUs and accelerator hardware
* Motherboards/system boards and other server components
* Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
* Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
* Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
* Execute both reactive break/fix and preventive maintenance following established procedures
* Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
* Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
* Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
* Escalate complex technical issues when appropriate
* Participate in on-call rotations and provide extended coverage as required
What You Bring - Required
* 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
* Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
* Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
* Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
* Strong understanding of server hardware architecture and troubleshooting methodology
* Experience with hardware diagnostics, BIOS/firmware, and server management tools
* Familiarity with Linux or similar operating systems
* Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
* Comfortable working independently in a customer-facing environment
* Ability to clearly communicate technical issues and resolutions to customers and internal teams
* Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules
Preferred Qualifications
* Experience supporting Dell PowerEdge servers
* Dell or other enterprise hardware certifications
* Experience with iDRAC, iLO, or comparable server management platforms
* Experience supporting GPU/AI server infrastructure
* Experience with data center operations, rack/stack, structured cabling, or server deployment
* Associate's or Bachelor's degree in IT, Computer Science, or a related field
IT support (MM2025) in windsor at Unknown Company
This position is listed as contract and onsite.