Job Description
Job Description
About Abtech Technologies
* Abtech Technologies is a growing Managed IT Services, Cloud, Cybersecurity, and Dell solution provider helping organizations modernize and protect their IT environments.
Position Summary
* Abtech Technologies is seeking an experienced Tier 2 IT Support Engineer to support MSP clients throughout Southern California, but mainly in Orange County and Los Angeles .
* The role requires a technically strong, customer-focused engineer who can resolve escalated issues, support Microsoft 365, Intune, Entra ID, Windows systems, networking, endpoint security, and client-facing MSP environments.
* Candidates must live within 25 miles of Lake Forest, CA 92630.
* If your ZIP code is not listed on your resume, please include it in your initial correspondence.
* Please also put the following code in the subject heading of your response: Code ZR-MSP-6126
Key Responsibilities
* Provide Tier 2 remote and onsite support for desktops, laptops, mobile devices, servers, Microsoft 365, networking, security, and business applications.
* Take escalated tickets from Tier 1 technicians and drive issues to resolution with clear communication and strong documentation.
* Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, users, groups, mail flow, and security settings.
* Support Microsoft Intune and endpoint management, including device enrollment, compliance policies, configuration profiles, application deployment, Autopilot, and mobile device management.
* Administer Microsoft Entra ID, including users, groups, MFA, Conditional Access, password resets, SSO, device registration, and hybrid identity troubleshooting.
* Troubleshoot Active Directory, Group Policy, DNS, DHCP, file permissions, logs, backup systems, endpoint protection, email security, and basic cybersecurity controls.
* Assist with onboarding/offboarding, M365 migrations, workstation deployments, endpoint cutovers, client documentation, and knowledge base articles.
* Coordinate professionally with users, client management, vendors, Tier 3 engineers, and internal service teams.
Required Skills and Experience
* Strong Windows 10/11 troubleshooting, including hardware, software, drivers, printing, profiles, connectivity, performance, and Microsoft 365 Apps.
* Hands-on Microsoft 365 administration experience, including Exchange Online, Teams, SharePoint, OneDrive, mailbox permissions, shared mailboxes, spam/security filtering, and M365 migrations.
* Production experience with Microsoft Intune, Autopilot, endpoint security policies, device lifecycle management, and troubleshooting enrollment or policy failures.
* Working knowledge of Microsoft Entra ID, MFA, Conditional Access, SSO,
Job Description
About Abtech Technologies
* Abtech Technologies is a growing Managed IT Services, Cloud, Cybersecurity, and Dell solution provider helping organizations modernize and protect their IT environments.
Position Summary
* Abtech Technologies is seeking an experienced Tier 2 IT Support Engineer to support MSP clients throughout Southern California, but mainly in Orange County and Los Angeles .
* The role requires a technically strong, customer-focused engineer who can resolve escalated issues, support Microsoft 365, Intune, Entra ID, Windows systems, networking, endpoint security, and client-facing MSP environments.
* Candidates must live within 25 miles of Lake Forest, CA 92630.
* If your ZIP code is not listed on your resume, please include it in your initial correspondence.
* Please also put the following code in the subject heading of your response: Code ZR-MSP-6126
Key Responsibilities
* Provide Tier 2 remote and onsite support for desktops, laptops, mobile devices, servers, Microsoft 365, networking, security, and business applications.
* Take escalated tickets from Tier 1 technicians and drive issues to resolution with clear communication and strong documentation.
* Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, users, groups, mail flow, and security settings.
* Support Microsoft Intune and endpoint management, including device enrollment, compliance policies, configuration profiles, application deployment, Autopilot, and mobile device management.
* Administer Microsoft Entra ID, including users, groups, MFA, Conditional Access, password resets, SSO, device registration, and hybrid identity troubleshooting.
* Troubleshoot Active Directory, Group Policy, DNS, DHCP, file permissions, logs, backup systems, endpoint protection, email security, and basic cybersecurity controls.
* Assist with onboarding/offboarding, M365 migrations, workstation deployments, endpoint cutovers, client documentation, and knowledge base articles.
* Coordinate professionally with users, client management, vendors, Tier 3 engineers, and internal service teams.
Required Skills and Experience
* Strong Windows 10/11 troubleshooting, including hardware, software, drivers, printing, profiles, connectivity, performance, and Microsoft 365 Apps.
* Hands-on Microsoft 365 administration experience, including Exchange Online, Teams, SharePoint, OneDrive, mailbox permissions, shared mailboxes, spam/security filtering, and M365 migrations.
* Production experience with Microsoft Intune, Autopilot, endpoint security policies, device lifecycle management, and troubleshooting enrollment or policy failures.
* Working knowledge of Microsoft Entra ID, MFA, Conditional Access, SSO,
IT Support Engineer - Tier 2 MSP Systems Engineer in lake forest at Unknown Company
This position is listed as full time and able to be worked remotely.