Work Arrangement: This role will begin as a remote position and transition to a fully in-office role (based in Phoenix, AZ) once our local team is established. As we continue to grow, we're building a collaborative on-site environment where our team can work closely together.
CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.
Why CubX?
At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:
* Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO
* Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking
* Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input
What It's Really Like to Work at CubX (Inside Our Team)
Key responsibilities include:
* Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices
* Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features
* Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi
* Manage endpoints using Microsoft Intune and Windows Autopilot
* Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management
* Configure email security protocols (SPF, DKIM, DMARC) to ensure robust protection
* Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates
* Maintain tickets, documentation, and client communications using ITSM tools
* Participate in IT projects such as installations, network setups, migrations, and cloud deployments
* Provide occasional after-hours/on-call support as needed
* Deliver client training on IT best practices and security awareness
* Proactively identify and remediate technical issues to enhance client satisfaction
Requirements
Required Qualifications:
* At least 2 years of experience in an MSP or Level 2 helpdesk environment
* Advanced administration experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance
* Hands-on networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPNs, firewall rules, and network hardware (Cisco, SonicWall, Ubiquiti UniFi, Meraki, Palo Alto)
* Experience configuring and troubleshooting Windows and macOS endpoints
* Experience configuring email authentication and security records (SPF, DKIM, DMARC)
* Hands-on hardware and software support experience (PCs, laptops, printers, peripherals, software installs, patch management, and driver updates)
* Experience using at least one ticketing or ITSM system
* Experience in a customer-facing IT support role communicating directly with business clients
* Authorized to work in the United States
* Available for after-hours/on-call support
Preferred Qualifications:
* Experience participating in IT projects, including hardware installations, network setups, software migrations, and cloud service deployments
* Bachelor's degree in Computer Science or a closely related field
* Experience supporting iOS and Android devices
* Experience using Microsoft Intune and Windows Autopilot for endpoint management and device provisioning
* Basic Azure administration knowledge, including Azure AD, virtual machines, networking, and resource management
* PowerShell scripting and automation experience (basic to intermediate)
* Experience providing end-user or client training on IT tools or security best practices
* Holds at least one relevant certification (CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications such as MS-100/MS-101/MS-102)
* Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
* Willing and able to travel approximately 15% for client site visits or projects
Benefits
* Competitive salary of $55,000-$75,000 USD
* Paid time off and company holidays
* Health, dental, and vision insurance options
* 401(k) retirement plan with company match
* Modern, collaborative office environment
* Ongoing training and professional development
* Opportunity to work with cutting-edge technology
* Team events and employee appreciation initiatives
* Strong company culture focused on innovation and teamwork
#J-18808-Ljbffr
CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.
Why CubX?
At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:
* Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO
* Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking
* Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input
What It's Really Like to Work at CubX (Inside Our Team)
Key responsibilities include:
* Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices
* Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features
* Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi
* Manage endpoints using Microsoft Intune and Windows Autopilot
* Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management
* Configure email security protocols (SPF, DKIM, DMARC) to ensure robust protection
* Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates
* Maintain tickets, documentation, and client communications using ITSM tools
* Participate in IT projects such as installations, network setups, migrations, and cloud deployments
* Provide occasional after-hours/on-call support as needed
* Deliver client training on IT best practices and security awareness
* Proactively identify and remediate technical issues to enhance client satisfaction
Requirements
Required Qualifications:
* At least 2 years of experience in an MSP or Level 2 helpdesk environment
* Advanced administration experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance
* Hands-on networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPNs, firewall rules, and network hardware (Cisco, SonicWall, Ubiquiti UniFi, Meraki, Palo Alto)
* Experience configuring and troubleshooting Windows and macOS endpoints
* Experience configuring email authentication and security records (SPF, DKIM, DMARC)
* Hands-on hardware and software support experience (PCs, laptops, printers, peripherals, software installs, patch management, and driver updates)
* Experience using at least one ticketing or ITSM system
* Experience in a customer-facing IT support role communicating directly with business clients
* Authorized to work in the United States
* Available for after-hours/on-call support
Preferred Qualifications:
* Experience participating in IT projects, including hardware installations, network setups, software migrations, and cloud service deployments
* Bachelor's degree in Computer Science or a closely related field
* Experience supporting iOS and Android devices
* Experience using Microsoft Intune and Windows Autopilot for endpoint management and device provisioning
* Basic Azure administration knowledge, including Azure AD, virtual machines, networking, and resource management
* PowerShell scripting and automation experience (basic to intermediate)
* Experience providing end-user or client training on IT tools or security best practices
* Holds at least one relevant certification (CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications such as MS-100/MS-101/MS-102)
* Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
* Willing and able to travel approximately 15% for client site visits or projects
Benefits
* Competitive salary of $55,000-$75,000 USD
* Paid time off and company holidays
* Health, dental, and vision insurance options
* 401(k) retirement plan with company match
* Modern, collaborative office environment
* Ongoing training and professional development
* Opportunity to work with cutting-edge technology
* Team events and employee appreciation initiatives
* Strong company culture focused on innovation and teamwork
#J-18808-Ljbffr
IT Support Engineer (Tier 2) - AZ in phoenix at Unknown Company
This position is listed as full time and able to be worked remotely.