Job Description
Job Description
IT Support Engineer
Location: Roseville, MN | Onsite & Local Client Travel
Employment Type: Full-Time | Hourly, Non-Exempt
Compensation: $28.85-$33.65 per hour ($60,000-$70,000 annually based on a 40-hour workweek) Love Solving IT Problems and Working with People? Join Itechra!
Are you an experienced IT professional who enjoys hands-on troubleshooting, solving problems, and working directly with clients? Do you thrive in an environment where no two days are the same?
Itechra is looking for an IT Support Engineer to join our growing team in Roseville, Minnesota!
In this role, you'll provide onsite and remote technical support to businesses throughout the Twin Cities metro and southern Minnesota, including complex manufacturing environments. You'll help clients stay productive by troubleshooting technical issues, deploying new equipment, and delivering an exceptional support experience.
When you're not onsite with clients, you'll be an active member of our Support Desk team, helping resolve incoming service requests. What You'll Do
Onsite Support & Technology Deployment
* Provide onsite technical support, troubleshooting hardware, software, connectivity, and end-user technology issues.
* Configure, install, and deploy desktops, laptops, printers, and related equipment, including new-user setups and technology refreshes.
* Diagnose and resolve Tier 1 and Tier 2 technical issues, escalating complex challenges to senior engineers when appropriate.
* Support Windows, macOS, Microsoft 365, Outlook, Exchange Online, and common business applications.
* Troubleshoot network connectivity, Wi-Fi, VPN, DNS, DHCP, and basic infrastructure issues.
* Manage user accounts and permissions through Active Directory and Microsoft Entra ID.
* Build positive client relationships through professional communication, responsiveness, and follow-through.
Support Desk & Team Collaboration
* Actively participate in our Support Desk's First In, First Out (FIFO) ticket workflow when not assigned to onsite client visits or deployments.
* Provide remote technical assistance through phone, email, and remote support tools.
* Collaborate with the Support Desk, senior engineers, and other technical teams to resolve issues and maintain service levels.
* Maintain accurate service tickets, time entries, and technical documentation using ConnectWise Manage and IT Glue.
* Follow established security practices, client-specific requirements, and escalation procedures.
* Participate in a scheduled on-call rotation.
What We're Looking For
Required Qualifications
* 2+ years of professional IT support, desktop support, or related technical experience.
* Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
* Experience troubleshooting Windows, macOS, Microsoft 365, and common business applications.
* Experience with Active Directory, Microsoft Entra ID, and user
Job Description
IT Support Engineer
Location: Roseville, MN | Onsite & Local Client Travel
Employment Type: Full-Time | Hourly, Non-Exempt
Compensation: $28.85-$33.65 per hour ($60,000-$70,000 annually based on a 40-hour workweek) Love Solving IT Problems and Working with People? Join Itechra!
Are you an experienced IT professional who enjoys hands-on troubleshooting, solving problems, and working directly with clients? Do you thrive in an environment where no two days are the same?
Itechra is looking for an IT Support Engineer to join our growing team in Roseville, Minnesota!
In this role, you'll provide onsite and remote technical support to businesses throughout the Twin Cities metro and southern Minnesota, including complex manufacturing environments. You'll help clients stay productive by troubleshooting technical issues, deploying new equipment, and delivering an exceptional support experience.
When you're not onsite with clients, you'll be an active member of our Support Desk team, helping resolve incoming service requests. What You'll Do
Onsite Support & Technology Deployment
* Provide onsite technical support, troubleshooting hardware, software, connectivity, and end-user technology issues.
* Configure, install, and deploy desktops, laptops, printers, and related equipment, including new-user setups and technology refreshes.
* Diagnose and resolve Tier 1 and Tier 2 technical issues, escalating complex challenges to senior engineers when appropriate.
* Support Windows, macOS, Microsoft 365, Outlook, Exchange Online, and common business applications.
* Troubleshoot network connectivity, Wi-Fi, VPN, DNS, DHCP, and basic infrastructure issues.
* Manage user accounts and permissions through Active Directory and Microsoft Entra ID.
* Build positive client relationships through professional communication, responsiveness, and follow-through.
Support Desk & Team Collaboration
* Actively participate in our Support Desk's First In, First Out (FIFO) ticket workflow when not assigned to onsite client visits or deployments.
* Provide remote technical assistance through phone, email, and remote support tools.
* Collaborate with the Support Desk, senior engineers, and other technical teams to resolve issues and maintain service levels.
* Maintain accurate service tickets, time entries, and technical documentation using ConnectWise Manage and IT Glue.
* Follow established security practices, client-specific requirements, and escalation procedures.
* Participate in a scheduled on-call rotation.
What We're Looking For
Required Qualifications
* 2+ years of professional IT support, desktop support, or related technical experience.
* Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
* Experience troubleshooting Windows, macOS, Microsoft 365, and common business applications.
* Experience with Active Directory, Microsoft Entra ID, and user
IT Support Engineer in saint paul at Unknown Company
This position is listed as full time and able to be worked remotely.