Job Description
Job Description
JOB DESCRIPTION
Job Title: AV Technician
Job Type: Dispatch/ on need basis
Location: Annapolis, MD
Long term contract
Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes both dispatch and resident support depending on location needs.
Responsibilities
* Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
* Manage and track loaner/spare devices using customer-provided systems.
* Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
* Manage conference room accounts (add/remove users, password resets, ownership updates).
* Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
* Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
* Coordinate with third-party vendors and procurement teams when required.
* Support equipment replacement or reset during failures under guidance from central IT.
* Ability to work at height when required (ladder/lift).
* Maintain communication with onsite/offsite teams to report changes, issues, or updates.
* Support emergency or high-impact issues with availability within 4-8 business hours .
* Ensure proper coverage during leaves and follow site operational processes/SOPs.
Must-Haves
* 2-4 years of experience in IT and AV support.
* Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
* Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
* Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
* Ability to perform physical tasks, including lifting equipment and working at height.
* Strong communication, customer service, and documentation skills.
* Ability to follow SOPs, ticketing processes, and escalation guidelines.
Good-to-Haves
* Experience using ITSM tools (ServiceNow, Jira).
* Exposure to AV control systems or room management systems.
* Basic understanding of AV-over-IP or networked AV environments.
* Experience working in enterprise or fast-paced onsite environments.
* Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
We are looking for On site field services resources that can cover AV Support.
* Audio Visual Support
* Basic understanding of networking and TCPIP
* Basic understanding of fiber, copper, network infrastructure
* Crestron Fusion
* Hardware support
* Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
* Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp\)
* Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
* Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
* Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
* Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
* CompTI certA A+
* OEM Certifications
Job Description
JOB DESCRIPTION
Job Title: AV Technician
Job Type: Dispatch/ on need basis
Location: Annapolis, MD
Long term contract
Role Overview
The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes both dispatch and resident support depending on location needs.
Responsibilities
* Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.
* Manage and track loaner/spare devices using customer-provided systems.
* Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
* Manage conference room accounts (add/remove users, password resets, ownership updates).
* Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).
* Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).
* Coordinate with third-party vendors and procurement teams when required.
* Support equipment replacement or reset during failures under guidance from central IT.
* Ability to work at height when required (ladder/lift).
* Maintain communication with onsite/offsite teams to report changes, issues, or updates.
* Support emergency or high-impact issues with availability within 4-8 business hours .
* Ensure proper coverage during leaves and follow site operational processes/SOPs.
Must-Haves
* 2-4 years of experience in IT and AV support.
* Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
* Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).
* Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).
* Ability to perform physical tasks, including lifting equipment and working at height.
* Strong communication, customer service, and documentation skills.
* Ability to follow SOPs, ticketing processes, and escalation guidelines.
Good-to-Haves
* Experience using ITSM tools (ServiceNow, Jira).
* Exposure to AV control systems or room management systems.
* Basic understanding of AV-over-IP or networked AV environments.
* Experience working in enterprise or fast-paced onsite environments.
* Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).
We are looking for On site field services resources that can cover AV Support.
* Audio Visual Support
* Basic understanding of networking and TCPIP
* Basic understanding of fiber, copper, network infrastructure
* Crestron Fusion
* Hardware support
* Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices
* Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp\)
* Ability to explain work with and differentiate between different connection types & troubleshoot connectivity
* Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details.
* Experience working in an enterprise environment with Crestron/Fusion at the server and application layer
* Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified
* CompTI certA A+
* OEM Certifications
IT Support Engineer in annapolis at Unknown Company
This position is listed as contract and able to be worked remotely.