USC candidates preferred.
Job Summary:
- We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support.
- The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools.
- You will act as the on-site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues.
- This is a hands-on role that requires both technical knowledge and the ability to communicate effectively with remote teams.
Job Description:
- Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
- Basics knowledge / understanding of assigning switch ports to specific VLANs
- Patch phone ports to switch as needed
- Troubleshoot and replace network switch chassis blades when required
- Networking and Operating System basics
- Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
- Basic knowledge about Hardware like Servers, Storage devices
- Knowledge to understand Monitoring Tool outcome
- Basic knowledge of ITSM tool preferably ServiceNow
- Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
- Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
- Experience in SLA base environment
- Knowledge on Server Performance monitoring preferred
IT Support Engineer in Louisville at TECEZE
This position is listed as full time and able to be worked remotely. It was posted yesterday.