Description
Position Overview
The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks
* Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
* Administer user accounts, permissions, and access controls across client environments
* Monitor and maintain servers, workstations, and network devices
* Perform patching, updates, and security hardening tasks
* Serve as an escalation resource for lower-level engineers
* Maintain accurate and thorough documentation in service management systems
* Communicate technical information clearly to clients and internal teams
Requirements
Required Skills & Qualifications
* 2-4 years of IT support experience
* Strong understanding of networking fundamentals
* Hands-on experience with Microsoft 365 and Windows Server
* Strong troubleshooting and documentation skills
* Live in Metro Birmingham Area
Preferred Qualifications
* Experience working in a Managed Service Provider environment
* PowerShell or scripting knowledge
* macOS and iOS support experience
Benefits & Perks
* Paid Time Off program in accordance with company policy
* Company-observed paid holidays
* Health insurance options available to eligible employees
* CrewHu employee recognition and rewards program
* $50 monthly cell phone stipend
* Company-provided equipment and tools
* Ongoing training and professional development opportunities
#J-18808-Ljbffr
Position Overview
The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced troubleshooting, systems administration, and supporting multiple client environments.
Key Responsibilities & Daily Tasks
* Troubleshoot advanced issues related to Windows systems, Microsoft 365, networking, and security tools
* Administer user accounts, permissions, and access controls across client environments
* Monitor and maintain servers, workstations, and network devices
* Perform patching, updates, and security hardening tasks
* Serve as an escalation resource for lower-level engineers
* Maintain accurate and thorough documentation in service management systems
* Communicate technical information clearly to clients and internal teams
Requirements
Required Skills & Qualifications
* 2-4 years of IT support experience
* Strong understanding of networking fundamentals
* Hands-on experience with Microsoft 365 and Windows Server
* Strong troubleshooting and documentation skills
* Live in Metro Birmingham Area
Preferred Qualifications
* Experience working in a Managed Service Provider environment
* PowerShell or scripting knowledge
* macOS and iOS support experience
Benefits & Perks
* Paid Time Off program in accordance with company policy
* Company-observed paid holidays
* Health insurance options available to eligible employees
* CrewHu employee recognition and rewards program
* $50 monthly cell phone stipend
* Company-provided equipment and tools
* Ongoing training and professional development opportunities
#J-18808-Ljbffr
IT Support Engineer II in birmingham at Unknown Company
This position is listed as full time and onsite.