IT Support Engineer (Fully Remote)

• Provide responsive L1/L2 support in a Microsoft-based environment for ~300–350 employees.
• Own incidents from triage to resolution or escalation with clear documentation.

Responsibilities:

• Manage tickets via Jira Service Management and support Windows, M365, and networking.
• Administer user accounts, licenses, and access in Microsoft 365 and Entra ID.

Requirements:

• Experience with L1/L2 Windows support, M365, and network troubleshooting.
• Strong communication, ownership, and collaboration in remote teams.
• Medical, OPD, home office setup, internet, gym, and wellness allowances.
• Certification reimbursement, mental health support, and flexible work.

WorkPac

WorkPac is an Australian workforce solutions organisation delivering recruitment, skills development, and career development across multiple sectors. With over 25 years of experience and around 300–350 employees, it fosters a fast-paced, entrepreneurial culture valuing adaptability, collaboration, and practical delivery.