Providing remote support to clients, the full-time IT Support Desktop Technician will assist with a variety of technical issues, perform on-site support as needed, and engage in root cause analysis while working collaboratively in a remote environment. Key responsibilities Provide remote support to clients using industry-standard tools and internal ticketing systems Assist clients with computer application problems, server issues, and networking challenges Initiate root cause analysis on complex issues and contribute to internal projects for team growth Required qualifications Bachelor's Degree in IT or related field, or a minimum of 3 years of relevant work experience Experience with Windows Server and Exchange infrastructure preferred Strong technical troubleshooting skills and experience with server and network administration Virtualization and storage experience strongly preferred MCSE and/or related technical certifications are strongly preferred