As the first point of contact for end-users seeking technical assistance, the full-time remote IT Support Analyst will provide front-line support, troubleshoot hardware and software issues, and ensure high customer satisfaction while maintaining IT service operations. Key responsibilities: Respond promptly to user inquiries via phone, email, or ticketing system, providing technical support and guidance Troubleshoot and resolve basic hardware, software, and network issues remotely, adhering to defined SLAs Log, categorize, and prioritize support tickets, tracking and updating the status to ensure timely resolution Required qualifications: Associate's degree in Information Technology or a related field, or equivalent work experience 1-2 years of experience in IT support or a related customer service role Proficiency with common operating systems, such as Windows 10/11 and MacOS, as well as Microsoft Office 365 Basic understanding of networking concepts and hardware components Familiarity with Active Directory and experience performing basic functions like password resets
IT Support Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.